So after a lovely week off, taking a break from work including a lovely cycle ride to Brean, I was back in the office on Monday, well not quite back in our office, more back at my office at home. So it was back to Zoom calls, Teams meetings and a never ending stream of e-mails.
My week started off with a huge disappointment, I lost the old Twitter…
Back in August 2019 I wrote a blog post about how to use Chrome or Firefox extensions to use the “old” Twitter web interface instead of the new Twitter interface. Alas, as of the 1st June, changes at Twitter has meant these extensions no longer work and you are now forced to use the new Twitter! When you attempt to use them you get an error message.
I really don’t like the “new” web interface, it will take some time getting use to it, might have to stick to using the iOS app instead.
Most of Monday I was in an all day management meeting, which as it was all via Zoom, was quite exhausting. We did a session using Miro though, which I am finding quite a useful tool for collaborating and as a stimulus for discussion. At the moment most of the usage is replicating the use of physical post-it notes. I wonder how else it can be used.
The virtual nature of the meeting meant that those other aspects you would have with a physical meeting were lost. None of those ad hoc conversations as you went for coffee, or catching up over lunch. We only had a forty minute late lunch break, fine if lunch is provided, more challenging if you not only need to make lunch for yourself, but also for others…
Some lessons to be learned there!
Monday was also the day that schools (which had been open for the children of key workers and vulnerable children already) were supposed to re-open for reception, years one and six. However in North Somerset with the covid-19 related closure of the local hospital in Weston-super-Mare, this meant that the “re-opening” was cancelled at the last minute, with some parents only been informed on Sunday night! Since then the plan is to go for re-opening on the 8thJune, now that the covid-19 problem at the hospital has been resolved. Continue reading What should we do, what can we do? – Weeknote #66 – 5th June 2020→
The government recently published some guidance for universities reopening buildings and campuses
This document is designed to help providers of higher education in England to understand how to minimise risk during the coronavirus (COVID-19) outbreak and provide services to students, keeping as many people as possible 2 metres apart from those they do not live with.
There has been a fair amount of commentary on the Twitter about this, mainly negative, describing it as of little help, or “bleeding” obvious…
Genuinely at a loss to understand why this was written.
It mentions ‘pinch points’ such as ‘the start and end of the day’: what does that actually mean on a university campus?
Honestly, it’s one of the vaguest documents I’ve ever read.
…what an astonishingly vague and unhelpful document this is
In which Higher Education Professional Services staff are rendered almost entirely invisible. Although to be fair, the whole thing is quite the waste of words.
There’s very little to say about this other than it’s highly amusing that it notes guidance from CMA on consumer contracts, cancellation and refunds in relation to student accommodation but not in relation to higher education itself!
Start and end of the day is interesting concept on a residential ‘sticky campus’
Though this section from the report has huge implications for the sector.
Libraries are currently required by law to cease their business during the emergency period (regulation 5(1) of the Health Protection (Coronavirus, Restrictions) (England) Regulations 2020). However, they are allowed to provide services for orders made via website or on-line communications, telephones and text messaging, and post. You might therefore consider how to make library services available in line with those methods.
The implication is that the physical library on campus should remain closed and library services are delivered online.
The legislation doesn’t mention libraries, but refers to the provision of library services.
A person responsible for carrying on a business, not listed in Part 3 of Schedule 2, of offering goods for sale or for hire in a shop, or providing library services must, during the emergency period – (a)cease to carry on that business…
I found this rather worrying as libraries in universities are more than just library services. Usually this is discussed the other way around that the library is more than just the physical space and services can be accessed online. In reality most university libraries are a combination of space and services. Some of these can be delivered online, but often students will want to use the physical space in the library even if they are not (directly) using library services.
I am not sure if a university decides to open their library they would face action, but it certainly could be a possibility. Of course things may change between now and when universities return in September. If universities can ensure social distancing in their libraries then maybe they can open the physical space. Study desks could be set two metres apart, one way systems imposed on stairwells and markers on the floor to aid staff and students to maintain social distancing.
What is less obvious is how they will need to reduce possible infection by transmission via their physical resources. Would physical books and journals need to be held for 72 hours after a student has used them before another student could use them?
The published guidance has one paragraph about libraries, and that is too superficial to provide any decent guidance or support for universities on how they should operate their libraries when term starts in the autumn.
This year I have written only 17 blog posts, in 2017 it was 21 blog posts, in 2016 it was 43 blog posts, in 2015 I wrote 24 blog posts. In 2014 I wrote 11 and in 2013 I wrote 64 blog posts and over a hundred in 2012. In 2011 I thought 150 was a quiet year!
The tenth most popular blog post in 2018 was asking So do signs work? This article from 2013 described some of the challenges and issues with using signage to change behaviours. So do signs work? Well yes they do, but often they don’t.
The post at number nine was my podcast workflow, published in 2011, this article outlines how and what equipment I use to record the e-Learning Stuff Podcast. This is only one way in which to record a remote panel based podcast, and I am sure there are numerous other ways in which to do this. I have also changed how I have recorded over the two years I have been publishing the podcast due to changes in equipment and software. It’s probably time to update it, though I am not doing as much podcasting as I use to.
Dropping three places to eighth was 100 ways to use a VLE – #89 Embedding a Comic Strip. This was a post from July 2011, that looked at the different comic tools out there on the web, which can be used to create comic strips that can then be embedded into the VLE. It included information on the many free online services such as Strip Creator and Toonlet out there. It is quite a long post and goes into some detail about the tools you can use and how comics can be used within the VLE.
The post at number seven, climbing one place, was Comic Life – iPad App of the Week. Though I have been using Comic Life on the Mac for a few years now I realised I hadn’t written much about the iPad app that I had bought back when the iPad was released. It’s a great app for creating comics and works really well with the touch interface and iPad camera.
Sixth most popular was a post from 2018, called “I don’t know how to use the VLE!” This blog post described a model of VLE embedding and development. This post was an update to the model I had published in 2010.
Holding at fourth, is Can I legally download a movie trailer? One of the many copyright articles that I posted some years back, this one was in 2008, I am still a little behind in much of what is happening within copyright and education, one of things I do need to update myself on, as things have changed.
Once again, for the sixth year running, the number one post for 2018 was the The iPad Pedagogy Wheel.
I re-posted the iPad Pedagogy Wheel as I was getting asked a fair bit, “how can I use this nice shiny iPad that you have given me to support teaching and learning?”. It’s a really simple nice graphic that explores the different apps available and where they fit within Bloom’s Taxonomy. What I like about it is that you can start where you like, if you have an iPad app you like you can see how it fits into the pedagogy. Or you can work out which iPads apps fit into a pedagogical problem.
So what is the intelligent library? What is the future of the library?
At the CILIP Conference in Manchester this year, on Thursday 6th July, I am delivering a high level briefing session on technology, specifically looking at the library within the intelligent campus space. The session will explore the potential technologies and the possibilities that can arise from the developments in artificial intelligence and the internet of things.
There has been plenty of hype over artificial intelligence and the internet of things. Is it time to put aside the cynicism that this kind of hype generates and look seriously at how we can take advantage of these emerging technologies to improve the student experience and build an intelligent library?
The internet of things makes it possible for us to gather real-time data about the environment and usage of our library spaces. It is easy to imagine using this data to ensure the library is managed effectively, but could we go further and monitor environmental conditions in the library, or even, using facial recognition software, student reactions as they use the library so that we can continually refine the learning experience?
Most smartphones now make use of artificial intelligence to make contextual recommendations based on an individual’s location and interests. Could libraries take advantage of this technology to push information and learning resources to students? If we could, it offers some interesting possibilities. On-campus notifications could nudge students to make best use of the available services such as the library. Off-campus notifications could encourage them to take advantage of the learning opportunities all around them. Could we use approaches like this to turn student’s smartphones into educational coaches, nudging students towards the choices that lead to higher grades and prompting them to expand their learning horizons.
As we start to use a range of tracking technologies, smart cards, beacons, sensors we are facing a deluge of data in the use of buildings, spaces and equipment across a college or university campus. We are faced with a breadth and depth of data which can be challenging to use effectively and have greatest impact. These tracking technologies are already widespread in environments such as airports and retail. Often using wifi tracking to track users via their wifi enabled devices and smartphones. In addition sensors are used to track space utilisation and occupancy. Interpreting the data is fraught with challenges and difficulties, as well as potential ethical and legal issues. However this wealth of data does offer the potential to deliver more satisfying experiences for students and staff as well as ensuring the library is used as effectively as possible.
Looking in more detail we can outline some potential use cases for the intelligent library, and we may want to think which of these are desirable, but also which are possible with the current state of technology.
We can imagine an intelligent library which not only knows what seats and PCs are free, but can learn from history and predict when the library will be busy and when it will be emptier. The library then provides this information to students via an app, pushing the library when there is more availability of places and computers.
Having a deeper understanding of the utilisation of the library, will allow for more effective and efficient use of space. Could this also mean we have a flexible library that expands and contracts as demand for space in the library changes over the day or over the year?
Could we use wireless technologies, such as RFID, not just for issue and return, but also track those resources as they are used within the library itself? Could we also use the same technologies to track resources across campus to identify areas where they are being used or stored (or even lost)? Could we then enhance those spaces to improve learning?
Could we use facial recognition to monitor regular users of the library and provide insight and data into learning analytics? Could we go one step further and use facial recognition technology to discover when students are “troubled” or “in need of help” and then make appropriate interventions to support them in their studies?
If the library is getting full, could we identify those students who have been in there a long time, and push a notification, incentivising them to take a break with a free coffee from the library coffee shop? Could we go one step further, and promote wellbeing, by doing the same, but with a free coffee on the other side of campus, so they have to go outside and get some air and exercise?
Is there any benefit in providing a platform to help gather this data from a range of systems in a standard format that makes it easier to analyse and act upon? Would it be useful to have a national view over this data? Would that enable us to find new patterns that could help us discover the story behind the data, to make appropriate interventions and improve the use of our libraries? Could we build the tools and practices an institution would need to use to gather, organise and push this data to student’s smartphones as well as exploring novel user interfaces such as chatbots?
Of course all this tracking and data collection has huge implications from an ethical perspective. We already gather large amounts of data in the library, sometimes this is anonymised, but sometimes it relates to individuals. At a basic level, we have seen physical counters to determine the number of users in the library, as well as using library management systems to gather data about the usage of resources and the borrowing behaviour of library users. The intelligent library as outlined above takes all this initial tracking of users one step further.
As the technology in the intelligent library space grows, we need to consider various questions on why we want to use these technologies, how we use them and if we should. We already use a range of systems to collect data, do we want to put in new systems to gather even more data? Some data we need to collect regardless of our concerns, a library management system by definition will collect and store huge amounts of data about resources and users. What happens less often now, but may increase in the future is the processing of that data. This is the analysis of that data and displaying that data in a way that shows a picture. The next step is taking action about what that data shows. It could be an organisational action, but could equally be action related to an individual user. How do we ensure that we have consent to collect data (sometimes this is implicit by using the library), how do we ensure we have consent for us to process that data and finally do we have constant to take action on that data?
What is the future of the library? This session at the CILIP Conference will explore the potential technologies and the possibilities that can arise from the developments in artificial intelligence and the internet of things. Can we build an intelligent library? Do we want to?
When I managed libraries in FE you often had to field calls from suppliers of PC booking systems. They were always surprised, when I not only said we weren’t interested in their product, but I didn’t see the point and how they improved teaching, learning and assessment.
I know for many libraries I realise that a booking system for the PCs is seen as a vital piece of software, alongside the Library Management System.
However have you ever asked yourself why you have one, and what would happen if you turned it off?
We removed the PC booking systems, as no one could come up with a good business case for them.
Reasons given included to restrict the amount of time a student could use a PC for… never quite understood that one. Yes students should take breaks when using a PC, but is this down to software or better done through education and understanding?
Another issue with time restraints, is that it implies, if you have a one hour limit, that learning takes place in one hour chunks and only one hour chunks! That doesn’t happen!
Other reasons, is that there isn’t enough PCs in the library to meet the demand, so yes a booking system will help constrain demand, but isn’t the issue then to get more PCs, rather than a PC booking system?
PC utilisation data across the whole college, will probably show that there are unused PCs in classrooms, one question to ask is how can they be used more effectively?
I do understand, coming from an economics background that with limited resources and unlimited wants, you can have shortages. The question is do you go down the planned economy route or go for a more laissez faire approach.
The planned approach does cost money in terms of software, hardware, support as well as operational staffing costs. The laissez faire approach means allowing the learners to make decisions about when and how they use the PCs.
One feature of one of these systems said
Whether you use predefined or open text messages, there is no need to physically approach users.
…and this is a good idea, because you wouldn’t want to talk to the learners would you, enabling you to build a working relationship with them, so that they know who is who and whom to go to when needing help.
The sales pitch goes onto say…
“Possible confrontations are avoided, cultivating a more studious environment.
Well we wouldn’t want staff to talk to the learners would we, why would we want that?
From my experience, the opposite is what happens. The staff become more distant from the learners, the library staff see their role is about managing resources and not about supporting learners… resulting a more confrontational environment when it comes to anti-social behaviour, as the learners don’t have a working relationship with the staff and don’t respect the staff or the environment.
We need staff to talk to the learners, we need to build relationships through effective communication, it enables learners to understand that the library staff are a key part of the library and can be a wealth of guidance, knowledge and information that will support the learners in their learning and supporting them in their assessments
We had one complaint from a student who liked to book a PC, so it was booked and reserved, so they could then go and have breakfast… leaving the PC booked, but not being used.
Usage patterns after removing the booking system, demonstrated increased use and higher utilisation.
What we also found with booking systems was that students would book a PC at say 10am. The previous booking would leave at say 9:50am, another learner would find the PC, but knowing it would only be available for 10 minutes doesn’t use it, the learner who booked the PC, then fails to turn up at 10am, we wait 10 minutes before freeing up the PC. This means PCs were “unavailable” as they had been booked, but weren’t been used.
We also found that learners wanted to book PCs so they could sit with their friends and be social, not having a booking system did mean that they could all use a PC, but not necessarily together. This resulted in less behavioural issues in the library.
If someone was desperate and wanted to book a PC for a specific time, then no problem, we did this manually. In other words booking was the exception rather than the rule. The learners could even manage such a system themselves.
As Ofsted noted when they inspected the college:
Outside lessons, many learners make constructive use of the college’s libraries and resources.
No mention of booking systems, or issues with PC access. I should also note that at least one of the inspectors sat in the library alongside learners when working rather than sit in the base room we had provided.
So here’s an idea, why not turn off your booking system for a week, just as a trial and see what happens. Confusion, possibly, chaos, probably not. Another option is, if that idea is too radical, why not have some bookable PCs, but allow others to be fully open access and record utilisation patterns.
I understand that for some library staff they see the PC booking system as a critical component of how they manage resources, from my experience, and especially in times of reduced funding, they are probably one thing that can be removed and the funding used for staff or learning resources, with minimal negative impact and potentially a more positive environment in the library itself.
Last week I was in Dublin for the LILAC 2016 Conference. This international conference, is the Librarians’ Information Literacy Annual Conference. LILAC is organised by CILIP’s Information Literacy Group. The LILAC committee is made up of a team of information professionals from all aspects of library and information work who are dedicated to improving information literacy.
I was invited to deliver a keynote on digital capability and decided that I would talk about what we understand by digital capability and how we could build digital capability in the library and the role of library staff in doing that, as well as looking at what digital capabilities library staff should have.
An online version of my presentation is now in Slideshare.
The presentation reflected on the need for all staff across an institution to be digitally capable.
Effective use of digital technology by university and college staff is vital in providing a compelling student experience and in realising a good return on investment in digital technology.
I went through how Jisc has created a digital capability framework that has six core elements, building on existing work in this area. The framework allows staff and institutions to map the skills required by different roles. I discussed how Jisc working with stakeholders and sector bodies, aim to provide clear guidance over what digital skills are required, and equip leaders and staff with the tools and resources they need to improve digital capability at a local and institutional level.
During my keynote I explored the history and background to the building digital capability project and the importance of staff within libraries understanding their own digital capability and, as well as supporting and building the digital capabilities of others. We explored how we could provide a library lens on the digital capability framework and possible next steps for staff wanting to build their digital capability.
I was pleased with the presentation and got some very positive feedback, both in person and across the Twitter.
It is important to consider the role of the library in supporting the development of non-academic members of the university community? Digital skills, including the ability to find, evaluate and use information online, are important across the university and the library may be able to help.
Nice final comment from Andrew Walsh, who enjoyed my keynote and in his blog wrote:
Finally was James Clay. His subject matter was a bit more run of the mill, talking about digital capability rather than being as free as the other two with topic (he is currently working for JISC on a project around this, hence the focus of his talk). Even so, James is an old hand at this sort of things and put on a really engaging, amusing and lively performance… just what was needed on the final day after the conference dinner!
Overall it was a great opportunity, thank you LILAC, to talk about Digital Capabilities and the work I have been doing on the project and the role and importance of Information Literacy professionals in helping to build digital capability across an organisation, as well as themselves gaining an understanding of their own digital capability.
Ned Potter has published an interesting slidedeck on the relevance of Dave White’s work on Visitors and Residents on social media in libraries.
He describes the many different ways in which libraries can engage with users and visitors using a range of social media tools. One of the challenges when using social media in libraries is to focus on using it as a broadcast mechanism and not thinking about how to engage and interact with users.
There are lots of existing and new tools out there that can be used to promote, engage, collaborate and inform.
He does make the usual assumption of seeing the concept as separating visitors from residents into two distinct groups, when as Dave White makes clear in his video is much more of a continuum. When it comes to social networks people can be both visitors and residents depending on the context and what they need or are doing. You can be a visitor to Facebook, but you can also be a resident in Facebook. Resident in a personal capacity interacting with friends and family, and a visitor in a professional capacity, going to Facebook pages as and when required.
Dave’s recent video on Visitors and Residents and the mapping exercise shows much more clearly how the concept can be used to describe how an individual interacts with social media, and additionally the continuum between professional and personal.
Understanding how both the concept of Visitors and Residents and social media can be used to increase usage and engagement with users of the library is really useful, and Ned’s slidedeck and accompanying blog post gives you lots to think about.
One suggestion that I found helps, is if the entire team engage in using social media and that the tools are also used for internal purposes. This helps build familiarity with the tools, but also helping to understand what sorts of activities on social media work and what may not. One of the questions you will need to ask is how are you going to increase the social media capability (media literacy) of your team?
At lunchtime today I was at my desk eating a very nice bold cassoulet soup from EAT reading e-mails from the various mailing lists I subscribe to. There was an interesting discussion on one of the lists about how different colleges deal with food and drink in their libraries.
I know from experience and walking around that most staff eat their lunches in their workrooms. I also know when writing or working that I quite like having a cup of coffee or a cake (or two). What this tells us is that most people may want to at some point eat or drink while they work and write. It is not too difficult to understand why learners may want to eat and drink as they study. Of course you may not always be able to accommodate eating and drinking; not everyone likes the smell of food, there is the issue of rubbish and there may be an overarching policy that says no food or drink in learning areas. So it may not be that easy to allow food and drink and that rule has to be in place.
Even if there are rules, these are often ignored so as a result the library staff are spending too much time “policing” the library rather than helping learners. Another strategy is to attempt to change behaviour by putting up signs, but experience says that doesn’t work.
One way that I have been looking at this problem, is by asking why is it a problem in the first place. Rather than ask how to stop students eating and drinking in the library, ask why are they eating and drinking in the first place?
Most colleges are providing some kind of area for eating (where do they buy the food from), why aren’t they staying in those areas to eat or drink, what’s making them move from those areas to the library.
On one campus of my current college, the eating establishments only provide food in takeaway containers, partly I guess to save on washing up and partly I guess to encourage students not to stay (as the spaces are quite small). So guess where the learners go when it is cold (as it is today) a nice warm place, the library. On another campus they use proper “china” and the library doesn’t have the same issue with food and drink. Sometimes the issue is outside the control of the Library and a more holistic approach needs to be thought through.
Conversely why aren’t they using the eating spaces for learning, why do they feel they need to move from the canteen to the library? Why not turn the canteens into libraries? Make them environments for learning.
When I was at my last College our (final) policy was to allow bottled drinks only. We had NO signs about food or drink and to be honest it wasn’t really a problem. I remember when we merged with another college, their library was full of “no food” signs and the library was full of half-eaten food. By changing the culture and the respect that the learners had for the environment, the food issue became a non-issue. The main way it became a non-issue was the respect the students had for the space and the staff. Build relationships with the learners and most issues such as rubbish disappear. I also ensured that the team went around and picked up any rubbish, regardless of the fact that there were bins about. The key was ensuring the environment was tidy and nice, not about getting the students to throw away their rubbish. If the learners see a nice environment they generally like to keep it that way.
Of course there will always be exceptions, but I see food and drink in libraries is more about external factors and respect than just what happens in the library and signs.
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