It was a much busier week this time, with a lot more travelling, including trams, planes, trains, buses, cars and walking. At least the weather wasn’t too bad, but there was certainly some rain and wind about.
Monday I was in Wales for one of Jisc’s Stakeholder Forums. It was interesting to talk to colleagues form universities and colleges about how they felt about Jisc and the services we provide them. I really enjoyed the session delivered by my colleague on big challenges and co-design and on my table we had a really insightful and interesting discussion about a Netflix style model for education.
A surge in anxiety and stress is sweeping UK campuses. What is troubling students, and is it the universities’ job to fix it?
We know that there is a student mental health crisis and the reasons for this aren’t necessarily clear. We know there has been increase in the demand for mental health services at universities. The article notes that there has been research into the causes of this, but lays the blame for the crisis on the way in which universities are managed and run, leading to students not being in control of what they do and saddled with debt.
So it was off to London on Monday for a couple of meetings. The weather on Sunday had been lovely, Monday it was raining.
I don’t think I would like to commute to London on a regular basis, as in every day, but don’t mind the fact that I am there three to five times a month in my role. I nearly said new role, I have been doing this job now for just over six months (Weeknote #28 is a bit of a giveaway), when does a new role, become just my role? Other parts of the country differ in their accessibility with public transport, so sometimes I drive.
These two quotes are what I really took from the article.
We are unconsciously drawn to people who think like ourselves, but rarely notice the danger because we are unaware of our own blind spots.
This applies to groups as well as organisations. We employ people that are like ourselves rather than think about the whole. You can measure diversity within an organisation, but that only tells you what you already know that your organisation isn’t diverse. Sometimes your organisation needs to be more diverse than the population, but how do you know that?
You may feel you have fair employment recruitment practices, but who decides what is “fair”, sometimes you will want to recruit people that wouldn’t be recruited if you were to be fair.
I am also reminded of unconscious bias, and the fact that this is easier to say then sometimes to actually do something about. This was echoed in the second quote from the article.
There is a science to putting together the right minds, with perspectives that challenge, augment, diverge and cross-pollinate rather than parrot, corroborate and restrict. This is how wholes become more than the sum of their parts.
There isn’t an easy solution to this, you could think outside the box and put together teams that are not like ourselves, but that is not as easy as it sounds. The rewards though, as the article says mean wholes become more than the sum of their parts.
Wednesday I caught the train to Manchester, to attend an internal product meeting where I was presenting on the drivers within the draft Jisc HE strategy.
It was quite along train journey there and back in a day, and though I did manage to get a fair bit of work done, the lack of connectivity did annoy me as it has before.
I wrote a blog post on making digital a choice, in response to a BBC news article about a branch of Sainsbury’s in Holborn in London where the only choice to pay was via an app.
Friday I was in Leeds to deliver a keynote on Education 4.0 for the Leeds Business School, I had travelled up the day before.
I showed a presentation, which is all photos. In the presentation I talked about who is Jisc, what do we mean by the Education 4.0 and some of the challenges we face in moving down the road to Education 4.0.
I also showed the Jisc Education 4.0 video we showed at UUK last year and at Digifest.
On Monday I was off to London. I was originally planning to be in a workshop, but that didn’t work out, so I made the most of my trip to touch base with some key people in our London office. I spent some time planning a training and development session on presentations. This follows a talk I gave at an internal TEDx event.
The talk was about designing powerpoint slides and presenting information.
For the training and development session on presentations I will expand this into an interactive session that will cover presenting and presentations in more depth. The participants will need to design and deliver a five minute presentation as part of the session.
I will be helping them to understand what makes an effective presentation, some important aspects to consider when trying to communicate a message, how to focus on and reinforce key aspects of that messaging, as well as how to manage a Q&A session after presenting. I will be mentioning fonts and images. I will attempt to not mention clip-art!
Tuesday was another trip to London to meet with some consultants be part of a workshop to discuss and plan our messages for current and future public affairs. In order to get to the meeting I caught the tube to Blackfriars and crossed the Thames to Southwark. I have not been to that part of London before so was curious to see what was around as I walked to the meeting. The railway bridge over the Thames had a huge crest not quite attached to it which I found quite fascinating.
The bridge was once part of the London, Chatham and Dover Railway network. This rail company was formed in 1859 and the crest is dated five years later 1864. It formed a union with the South Eastern Railway and though not formally merged they operated as the South Eastern and Chatham Railway. In 1923 it was merged with other rail companies to form Southern Railway. The line became part of British Railways following nationalisation in 1948. It remained part of British Railways (and from 1965 when it traded as British Rail) until re-privatisation in 1992. Services are now operated by Thameslink.
I used the phrase “not quite attached to it” as the original structure of the original Blackfriars Railway Bridge deteriorated until it was unsound. In 1961, two tracks were removed from the bridge to ease its load. The bridge was eventually removed in 1985. The current “bridge” is in fact Blackfriars Station now. The crest, which was restored in 1990, and the abutments are a listed building.
Wednesday I was in the office in Bristol for my end of year review, which I feel went well, despite it being an odd year with a role change mid-year. The office was packed and there were lots of people I hadn’t seen in a while, so it was good to catch up.
I spent quite some time reviewing operational plans in the context of the higher education strategy that we have which was an interesting exercise.
I have been given the task of leading on an Education 4.0 roadmap and it has been challenging to find suitable time in people’s diaries during the summer, as a lot of people are taking holiday.
Thursday I was off to London again, third time this week, an earlier train as I was travelling over to Queen Mary, University of London in East London. This was another part of London I had not been to before. It was a bit of a trek on the underground from Paddington to Mile End, but at least I didn’t have to change tubes.
We were having a round table discussion on how Jisc supports TNE for Jisc members. I gave a short presentation on how Jisc works in the HE learning and teaching space. We did though branch out into a wider educational technology discussion and I spent some time discussing the concept of the Intelligent Library. This I have spoken about before at various events across the UK.
An aspect of the discussion was use cases that could then drive how such a concept could be implemented. One we discussed was providing assessment information to libraries in a way that would support them in their provision of the library service.
I spent the afternoon working in our office in Fetter Lane.
Friday was a time to participate in a meeting about the Learning and Research Technical Career Pathway I am developing at Jisc. I have made some progress, but still have some way to go to. I also took the time to undertake some planning.
I was reminded today by Amazon Photos that twelve years ago in 2007 I had attended a Jisc (or should that be JISC) Pedagogy Experts Group meeting in Bristol.
I did blog about the meeting. This was one of the first blog posts I wrote for this blog, but I had been blogging for a few years on my old Western Colleges Consortium blog.
The meeting brought together people from across the UK.
The aim of the meeting is to inform the group of the current issues and investigations into many of the JISC e-learning Learners’ Experience projects, also to consult the experts own expertise in relation to learners’ experiences.
It was not a meeting, much more a discussion and not a series of presentations with a few questions.I was on a panel in the afternoon looking at how can we help to meet learners’ changing needs and expectations.
I remember one session, where we were split into groups, and we were discussing learner experiences. We were challenged to provide feedback using a single PowerPoint slide. I decided that this didn’t give us much choice, so myself and Alistair McNaught decided to give our feedback as a rap. I used Garageband on the Mac and provided the background drums and music, and Alistair did the rapping. Luckily for everyone it wasn’t recorded, so the rap is now merely a memory….
On this day nine years ago I was presenting and giving anoverview of the current state of play of mobile tech and MoLeNET for the JISC Cetis Mobile Tech Event on the 15th June 2010 in Bolton.
Here are the presentation slides I delivered.
I created the slides in Apple’s Keynote application before saving them as images which I then imported into Powerpoint.
I thought it would be interesting to reflect on what we thought then was the state of play then and what the current state of play is.
June 2010 was just two weeks after the iPad was available in the UK and people were still wondering what to do with it and what it’s potential was, I used the image of iPad boxes to show that this was going to be a “something” and I think we can say it certainly had impact.
Not just putting the tablet as a mobile device into the heads of consumers and educators, but also the influence it had on smartphones as well. I don’t think we would have the huge large screen smartphones we have today if it wasn’t for devices such as the iPad and notably the iPad mini.
In most of my presentations I usually put a slide like this in.
There was still a culture of presenters asking people to turn off devices, give me your full attention and all that. Today I think we have more idea of if we want to use our device or not at conferences and presentations. I certainly wanted people to think about what I was saying, but also join in the conversation using new tools such as the Twitter!
In the presentation I started to look at the news headlines of the day
Apple had released their iPhone in 2007, now three years later it was having a huge impact on the market for phones.
Today the figures are somewhat different, there is no more sign of Nokia, RIM, HTC or Motorola, but look how Samsung dominates that market along with Huawei and other Chinese manufacturers.
Another headline was the success of the iPad.
What was interesting was how much the iPhone (and the iPad) were used to browse the mobile internet back in 2010.
Today most smartphones are capable of web browsing, mainly as most websites are now mobile optimised, making it a much easier experience than trying to navigate a desktop enabled site on a mobile browser. The other big change has been the growth of smartphone apps.
Back then the data limits with mobile contracts was really limiting.
Though these limits are still here today, having an unlimited data contract is no longer the realm of business accounts, consumers and students can access contracts with unlimited data more easily and quite cheaply as well. The data landscape has changed as well with 4G speeds being widespread and we are on the edge of the 5G world as well. The other factor that has changed is the widespread availability of wifi.
I really find these data usage patterns for the O2 network for 2010 incredibly low compared to today.
This report describes the results of a series of discussion workshops where experts and experienced practitioners explored visions of how mobile technologies and devices will influence practice in Higher Education (HE) and Further Education (FE) in the near future. The workshop series was funded by the UK’s Joint Information Systems Committee (JISC) as part of the Emerge Community within JISC’s own Users and Innovation research programme. This exploration focused on identifying emerging issues for the sector arising from the increasingly likely large scale use of Smartphones, PDAs and camera phones by learners in HE and FE, both on campus and in the workplace.
One of the things that is apparent from the report is how different mobile learning was back then compared to now. The main difference is the increase in bandwidth and connectivity. Then there was quite a bit of reliance on offline mobile learning and SMS texting. Today we see the use of mobile optimised web sites and apps.
However some of the issues in the report, highlighted in my presentation are still relevant today.
Training is still an issue, and not just with the technical side of things, understanding the affordances of mobile devices and mobile learning as well isn’t something that just happens and people instinctively know.
As discussed above, the issue of connectivity. Luckily today we have much better and more reliable wifi and mobile connectivity. This allows for mobile learning without the learner having to worry about being connected. Faster speeds allow for real time video chat, as well as streaming high quality video whilst on the move.
Collaboration back then often meant asynchronous textual conversations, as poor or expensive connectivity meant that real-time chat and conversations were not a possibility. Today collaboration is so much easier and can be done with audio or even video chat.
I also mentioned the Twitter.
As well as issues I also in the presentation talked about the fears that practitioners often felt when it came to mobile learning.
The cultural shift towards the use of mobile devices and learning whilst mobile, was something that hasn’t really gone away.
There is still resistance to change despite advances and increases in the use of mobile technology. Often though people are happy to discover and use mobile devices for their own stuff, using mobile devices for learner is still a step too far for some.
One reference I think still stands is how as learning technologists we often think we come over as Luke Skywalker, here to “save you”.
We do need to remember that others mainly see us as…
Resistance is futile.
One important aspect that is equally important today was privacy.
With the increase in data gathering, location data gathering and increase in analytics, what was a real issue in 2010 is a much bigger issue today.
Having discussed the state of play back in 2010, I then went into discuss the MoLeNET project.
It’s interesting to see what has changed and what has remained the same.
Monday I was back in the office, I do like going to the office. You can interact with people online quite easily these days, and I have been doing that for years. However there is a different kind of interaction you get in the physical office environment. Our Bristol office was shrunk due to an impending merger and move, so it can get crowded and noisy, even so I do like being there. I also like the fact that as it is in the heart of Bristol, I can go for a walk at lunchtime around the city centre.
I published a new Intelligent Campus use case on the Intelligent Campus blog.
In it are some interesting findings, though of course, it’s not a representative survey of HE students, as students chose to fill in the survey.
74% of HE students rated the quality of digital teaching and learning on their course as above average (choosing to rate it as either good, excellent or best imaginable). This doesn’t mean that the digital teaching and learning was of a high quality, as the responses are very personal and subjective. My high quality experience, may not be the same as your high quality experience. Having said that, three quarter of HE students who filled in the survey felt the experience they were having was good or better.
Seven in ten HE students used digital tools on a weekly basis to look for additional resources not recommended by their lecturer.
The survey also found that HE learner use lots of personal devices for learning, for example 94% of HE students own a laptop. Over 80% use a smartphone to support their learning.
Universities may want to think about ensuring that they are providing reliable wi-fi not just across their campuses and buildings, but in all those places that students use for learning and research. In a similar vein, are your online services are mobile-friendly and work effectively on mobile platforms.
I spent Tuesday working from home, mainly as the weather was predicted to be wet and cold. As well as finishing the slides I was working on, on Tuesday, I spent some time preparing for the panel session I was doing in Nottingham on Wednesday.
I had a few technical issues with Outlook not sending e-mails in a timely manner. I can never work out why that Outlook will send some e-mails, but with others leaves them in the Outbox waiting for something. In the end I had one e-mail stuck in there for four hours before it was sent.
I wrote a blog post on the discussion on the ALT mailing list about what we call learning technologists. As you might expect the predominate response from a list of members of Association for Learning Technology who in the main are learning technologists was that these “learning technologists” should be called learning technologists.
Wednesday I travelled to Nottingham for Networkshop, where I chaired a panel session. The session was entitled, What will the university look like in 2030?
The background to the session described what we wanted to discuss.
What we hope to discuss and share our views on is about what the student experience will look like in 2030? What are the challenges students and staff will face in the future. Our panel of experts will discuss which emerging technologies offer the most promise in helping with the challenges universities and colleges face. The session will highlight the horizon report and Jisc’s view of education 4.0. This session is aimed at helping managers understand the future student experience, and what it potentially could look like and the challenges that may arise. What emerging technologies will help to meet these challenges, and how do they integrate these into the current and future institutional strategies. As you might expect with a somewhat technical audience some of the panellists will focus and discuss the technical aspects. How do we ensure we have the infrastructure and bandwidth to meet these challenges? How do we ensure security of the growing network, which takes advantage of the cloud and the internet of things?
I really quite enjoyed chairing the panel session, we had a great diverse panel with different backgrounds and experiences. We even had a student (which shouldn’t really be a big issue, but sometimes is at these conferences). We had a wide ranging discussion covering not just the student experience, but also opinions about the infrastructure needed to enable this. We had a good range of questions from the audience.
As it was scheduled the end of the day, it was a late finish. Nottingham isn’t in the middle of nowhere, but is a bit of a hike from Weston-super-Mare and back in a day.
Thursday was the final day of the week, a shorter week this week for me, as I am on leave on Friday. I was interviewed by Sophie Bailey and recorded for The EdTech Podcast in which I discussed my role, but also some of my thoughts on Education 4.0 and how we get there. I enjoyed the interview and reminded me of how much I enjoyed recording the elearning stuff podcast.
In between calls I looked at openetc which Lawrie had forwarded me the link, having attended a presentation about it at the OER conference which is taking place in Galway this week.
I did consider going to OER19, but in the end decided not to. Not because it wasn’t going to be interesting and informative, but I am still relatively new in the role and the timeframe was quite short. Also it clashed with some home stuff.
Reading and reflecting on openetc, it reminds me of the PLE/VLE discussions we had ten years ago, when there would be these tools that students would use to create their own learning environment. My view back then was that the VLE would be at the hub of a learner’s online envruonment, and then they would plug in other tools. The use of LTI (Learning Tools Interoperability) which was initially developed back in 2008 with the final specification launched in 2010 made this much easier for people using tools such as Moodle, to then plug in other tools such as WordPress or Mahara.
The incarnation of openetc as a community also reminds me of the “offer” from ULCC of managed services that integrated Moodle and Mahara, the real advantage for FE was that it was a) managed so they didn’t need the skills and knowledge to maintain the service b) secure – they managed the security and patching. It is something that people may want to look at.
I had another meeting later about the future strategy, which was interesting and informative. One key thing we discussed was the importance of a robust data estate to fully exploit the advantages of analytics, across all aspects of the university.
Slightly annoyed that the meeting following that got cancelled at relative short notice. Something I need to reflect on, as it appears to be happening a lot with my diary.
I spent the rest of the day clearing through my inbox, nothing like Inbox Zero to end the week on. I also spent time planning for next week.
Next week it’s time for Jisc’s Digifest and I am doing a one hour interactive presentation on the Intelligent Campus.
The smart campus is already here; the technology, sensors and data analysis capability is all available, but it isn’t all joined up and so has limited scope in terms of what we can learn and how we can use the knowledge.
In order to enhance the student experience, allow for more effective and efficient use of space, could we take the smart campus and make it intelligent?
Universities and colleges spend billions on their campuses, yet they are frequently underutilised and are often a frustrating experience for students. In this session, I will describe the campus of the future. How does a traditional campus become a smart campus? What are the steps to make a smart campus, an intelligent campus? We have an opportunity to provide our members with a service that can help them address that problem. If we extend our learning analytics infrastructure to collect data from a wider range of institutional software and devices then we can deliver novel insights to institutional managers to help them make their campuses more efficient, improve student experience and deliver higher quality teaching.
The future intelligent campus service aims to find effective ways to use data gathered from the physical estate and combine it with learning and student data from student records, library systems, the virtual learning environment (VLE) and other digital systems. This session will describe what data can be gathered, how it can be measured and explore the potential for enhancing the student experience. It will demonstrate and explain to the delegates what the exciting future of the intelligent campus. Importantly I will also ask delegates to consider the ethical issues when implementing an intelligent campus as well as the legal requirements.
The one hour session takes place on there 12th March, at 11:30 in hall 9.
I have had the opportunity to work with some great people in Futures and from the sector. I did start to list them and realised that there had been so many I was bound to miss someone out. Thanks to everyone.
As Jisc’s Head of higher education and student experience I coordinate Jisc’s overall strategy for HE learning, teaching and student experience and have lead responsbility for promoting the total programme and value and impact of all HE learning, teaching and student experience products and services delivered by Jisc.
I lead the ongoing review of Jisc’s HE learning and teaching strategy, positioning this work within the organisation’s overall strategy I ensure that Jisc’s portfolio of activity in this area remains in line with Jisc’s HE learning and teaching priorities and work closely with colleagues to develop Jisc’s understanding of the value and impact of all of our HE learning, teaching and student experience activities.
As Head of higher education and student experience I am also responsible for framing how current and future challenges in this area can be resolved by technological innovation and translating the key insights into actionable innovation pipelines that deliver real impact.
I manage the monitoring of national and regional HE learning, teaching and student experience customer and funder priorities, and work with Jisc account managers to examine the value ascribed by customers to Jisc products and services in this area, the join up of intelligence from funders and customers and the internal sharing of this, as appropriate.
I also manage the process of directorates identifying and mapping operational activities to our HE learning, teaching and student experience priorities, and the tracking and measuring of impact, highlighting gaps, challenging work if it is not aligned to priorities and identify emerging opportunities as these materialise.
If you are going to Jisc’s Digifest next week, come and say hello.
It was with a little trepidation that I stood on the stage at the 48em ADBU Congrès to deliver a keynote on the intelligent campus and the student experience. The audience were all French library professionals attending the Congress.
I delivered my presentation in English, and for those who needed it a translation service was available. The presentation covered the background to the Intelligent Campus project and it builds on the existing Jisc analytics service. I briefly covered the service and what it enabled for universities and colleges using the service. I also spoke about how the service can provide data and visualisations to students to improve their own performance.
I described the plan for the technical infrastructure behind the intelligent campus and how the data hub can be used to deliver data to different presentation layers. These presentation layers covered a range of possibilities.
Talking about tracking students and gathering other data about student brings the legal and ethical issues to the fore. It is important to think about these issues before moving ahead with analytics. We also considered the technical challenges, can we actually measure some of the things that would provide an useful insight. Are these insights even valid? It was this last point that was picked up in following discussions and presentations at the Congress. Do certain kinds of activities actually help students to achieve and succeed? More research in this space is needed.
Many of the questions at the end of the presentation were similar to questions we’ve had at events in the UK.
Overall my keynote provided an insight into the work Jisc is undertaking in the Intelligent Campus space and how far we have come in the realm of learning analytics.
Reposted from the Intelligent Campus blog.
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