Monday was a lovely day, as it was the first day that the new Jisc offices on Portwall Lane in Bristol were open. The new office was lovely, not quite finished, but the main working areas were open for business and it was a fantastic working environment. Lots of choice of different places to work, open plan, quite spaces, not a library quiet working space, small meeting rooms (ideal for silent working), social working spaces, light, bright and airy. Loved it.
I spent time putting together a presentation I was delivering later in the week. Though it was mainly images I did put together some explanatory graphics.
The talk was only ten minutes, so I hoped the graphics would explain the concepts more easily and faster. I also wrote a blog post about the presentation, which helped me formulate what I wanted to say in the talk. I wrote this in advance and scheduled it for publication later on the same day as the presentation.
As I had an early start in London on Wednesday I travelled up on the Tuesday so I wouldn’t be late for the event. In the end due to some travel issues I missed the start of the event, but was on time to present my piece and listen to some others from the first half.
I enjoyed delivering the presentation and a due to a last minute illness I was asked to chair the second half of the event.
My overall takeaway was that developing an intelligent campus (even a smart campus) involves a range of stakeholders and users, and that all departments across an university need to be involved.
Thursday I was on leave, so Friday was more about catching up on missed e-mail from the week and doing some preparation for the Data Matters 2020 conference, ready for meetings next week.
Over the last few years I have been working on a project at Jisc, called The Intelligent Campus. Though I left the project in March, in my new role and as part of Jisc’s work on Education 4.0, I still have an interest in that space and what is possible and what benefits it could bring universities and colleges.
At the weekend we went to the Harry Potter Studio Tour. The first time I went to the Warner Brothers Harry Potter Studio Tour was in 2015, just after they had added the Hogwarts Express and Kings Cross set to the tour. We made a return visit, mainly to see how different it was dressed for Christmas and with snow. Last time we were in the foyer waiting to go in, suspended from the ceiling was the magical flying Ford Anglia. This time there was a dragon!
The week started off in London for my Jisc Senior TEL Group meeting. This is an invited meeting in which we discuss various issues and technologies relating to teaching and learning. We had an informative discussion in the morning on curriculum analytics, what it is, what it isn’t, what it could be used for and some of the serious and challenges in analysing the curriculum. In the afternoon we were discussing some of the challenges relating to Education 4.0 and what the potential issues are in relation to preparing for the future that may be Education 4.0. Continue reading Netflixisation, is that even a word? – Weeknote #39 – 6th December 2019→
A rather short week for me, as taking some leave. This week started for me on Wednesday as we had a bank holiday here in England and I took some additional leave.
I was off to London again, this time for an internal meeting about the Intelligent Campus, in which I provided some insights into the work I did on the project over the last few years. It reminded me about how much I enjoyed working on that project and the sheer quantity of ideas, use cases, blog posts I created and wrote over that time.
It also reminded me of how the presentation I created for the project evolved and developed over the life of the project.
When I ran the first community event at Sheffield Hallam in March 2018 the presentation was very wordy.
When I spoke about the Intelligent Campus in March 2019 at Digifest, the presentation was nearly all images.
I delivered variations of the presentation many times in that twelve month period, including a keynote in France, as well as versions at events and at meetings with universities. The more confident I got with the content and the details, meant I reduced the words and replaced them with images.
I have also been working on the assessment criteria for the Learning Technologist Technical Career Pathway using the SIFA framework.
I think it needs more work and some extra non-SIFA units to make it more aligned to the Learning Technologist role within Jisc.
I was only working two days this week, and Friday I was back in the office for more meetings and tying up loose ends from my growing inbox.
We have moved to a self-service model for booking travel and accommodation, which means for me less back and forth when booking hotels in cities I don’t know or have not stayed in before. Having booked a hotel for a trip to Leeds, my next booking will be for a meeting in Edinburgh.
I did find this article from Wonkhe interesting and insightful
I remember a long time ago, getting a job, not just because I matched the criteria and did a good interview, but because the panel felt that I was someone they could drink coffee with first thing in the morning. In other words I fitted their expectations of a colleague they could both work with, but also fit into their culture.
I doubt back then “unconscious bias” was even thought about, let alone even considered as an issue. Did the other candidates make them feel uncomfortable? Did they even understand why that was?
Interesting it was in that job, that I started to realise as white middle class male that I had privileges that came to me just because of my gender and ethnicity. I started to recognise that when working with people that they had different backgrounds, cultures and challenges, that were nothing like mine, so I had to ensure I didn’t let this impact on the decisions I was making.
So the week started with a 9am meeting, which was cancelled 15 minutes before it started… This seems to be happening a lot more in this new role than in my previous role. I appreciate that illness and other problems can result in the cancellation of a meeting at the last minute, but I find that a lot of the meetings I am scheduled to attend are cancelled for no obvious reason. Many times I have travelled, booked rooms, turned down other meetings or even events, then I find out that the meeting has been cancelled! I have started to notice patterns and I have started to de-piroritise certain meetings. What this means is that I have accepted them (sometimes tentatively) in my diary, however I will put in new meetings or events that clash when required.
Spent some time planning a series of knowledge calls for the Learning and Research Technical Career Pathway. These will involve looking at digital ecosystems, presentation skills and Jira training.
Our infrastructure people were running a drop in session for any Office 365 problems. I was having issues with adding Twitter to a new team in Teams. We want to use the Twitter App as we want to have tweets with a specific hashtag posted to the Teams stream. However it wasn’t working very well. When you added the Twitter app to the team it resulted in a connection error. My initial thought was that certain apps were being blocked, but that wasn’t the case. We solved this problem, thanks to the drop in SharePoint/0365 surgery. The issue appeared to be a corrupt team (well it was me, Lawrie and Andy McG so no surprises there then). The solution alas was to delete the team and start a new one. This was not too much of a hardship as it was a new team we created anyhow. So now we have a nice shiny new team to which we can add apps.
Thursday I was off to Hatfield, with the University of Hertfordshire Value Study starting on Friday at 9am there was no practical way of getting there in time travelling up in the morning, so I went up the day before. This job does require a fair bit of travelling, I have been to Scotland, Ireland, across England, Wales and event Brittany in France. I generally (now) go to London about once a week. There was one week where was there for six days in a two week period, so travelled up and down a lot on the railway. I am lucky in that we have a great team for booking travel and accommodation, which makes life a lot easier. In a previous job, there was no such luxury.
Friday was all about the first day of the University of Hertfordshire Value Study. A 9am start and a 5pm finish, meant that the day was long and quite tiring (especially combined with a 150 mile drive home afterwards) but rewarding. We covered a range of topics, with a focus on the Janet network and the supporting services. I delivered a session about the Intelligent Campus describing how our R&D work supports the sector through community events, guides and blog posts and a mailing list.
These have been used for Hertfordshire in their smart campus plans.
A team has found that giving a human touch to chatbots like Apple Siri or Amazon Alexa may actually disappoint users.
Just giving a chatbot human name or adding human-like features to its avatar might not be enough to win over a user if the device fails to maintain a conversational back-and-forth with that person…
This reminded me of a conversation I had at an Intelligent Campus workshop where the idea of trying to make chatbots appear human was probably not a good idea, and maybe they should intentionally make their chatbot non-human.
There are potential challenges as Microsoft found out with their paper clip assistant, but was that because it was a paper clip or because it was annoying?
In many ways Clippy was the ancestor of Siri, Cortana and other modern day assistants.
A non-human chatbot could also avoid some of the gender issues that occur when deciding if your chatbot is female or male.
This Guardian article from March discusses this contentious issue, of gender for voice assistants.
Providing assistance has long been considered a woman’s role, whether virtual or physical, fictional or real. The robots that men voice, meanwhile, tend to be in positions of power – often dangerously so. Think Hal 9000, or the Terminator: when a robot needs to be scary, it sounds like a man.
Patriarchy tells us that women serve, while men order, and technology firms seem content to play into stereotypes, rather than risk the potentially jarring results of challenging them.
The article talks about EqualAI
EqualAI, an initiative dedicated to correcting gender bias in AI, has backed the creation of Q, what it says is the first genderless voice.
So if you do have a non-human chatbot, if you want to extend it to be a voice assistant, at least soon you will be able to have a genderless voice behind it.
So what (rather than who) should be your chatbot? Well it could be an anthropomorphic animal or maybe something else that is special to your university or college.
With the bank holiday, a shorter week starting on the Tuesday. It was a pity the weather wasn’t better for the bank holiday weekend, so was slightly annoyed as I arrived for work in bright sunshine.
Tuesday was very much about touching base with people in person. Yes you can do this online or remotely, but there is something about that happenstance that occurs within an office environment.
There was some discussion about the ALT Conference this year, which is taking place in Edinburgh. Alas I won’t be going this year as I will need to be close to home as my youngest starts secondary school, and as most people know, transition is a challenging time for all. I have been going to ALT since 2003 when I presented at the conference in Sheffield. Since then I have been to virtually every conference , except 2004 in Exeter and 2013 in Nottingham. I missed Exeter in the main as I wasn’t presenting and I hadn’t really enjoyed the 2003 experience. I missed 2013 as I had just started a new job at the beginning of September in 2013, so couldn’t get funding. Since joining Jisc in 2015, I did go to Manchester that same year, Warwick in 2016, I enjoyed Liverpool in 2017 and returned to Manchester in 2018. This blog post describes my #altc journey.
I had an interesting discussion over lunch on wellbeing and mental health, and the potential of data and analytics in supporting (staff who support) students in this space.
I think it’s important that when we say something like…
Working on how data and analytics and other technology related approaches can support mental health and well-being for staff, students and researchers.
That what we’re actually saying is something more like…
Working on how data and analytics and other technology related approaches can provide insight, intelligence and inform those staff and services that work in this space and support the mental health and well-being of staff, students and researchers.
The conflation of mental health and well-being is not helpful for tackling either low levels of well-being or supporting those suffering mental ill-health.
The two issues are related, but they are not the same thing. Interventions can support both issues, but different approaches often need to be taken in order to increase well-being compared to supporting those with mental health issues.
Next week I am off to the University of Hertfordshire to participate in a series of workshops looking at the value of Jisc to our members. I was asked to facilitate sessions relating to that old chestnut of mine, the Intelligent Campus, but will also be supporting sessions on Learning and Teaching and Next Generation Learning Environments. Whilst preparing for this session on Wednesday I was reminded of the reports that have been published in this space by Lawrie Phipps.
The report was a response to the challenge of the following questions:
What would an environment do for staff and students?
What kind of learning experiences would an environment need to support?
What learning and teaching practices aren’t currently supported in environments?
The report makes for interesting reading
The changing nature of student and staff behaviours was something highlighted by many commentators; technology-led pedagogies, and emphasis on system features was another; and of course many people in the sector were commenting on the rise of analytics and the role that data may play in future systems.
As Technology Enhanced Learning continues to develop, it is clear that some form of digital learning environment will remain core to institutional practices; the levels of integration, features and porosity will continue to change, driven, and potentially driving the behavioural shifts we see in staff and students.
The second report which was researched as a result of the earlier work, with the aim to gain a detailed understanding of current teaching practices in universities and colleges.
Practitioners are struggling with the disconnect between what they need to do in the spaces their institution provides and what is possible. Staff have to work harder to deliver the kind of teaching they want to in spaces that are not always appropriately configured. Some of this difficulty is a result of limits on space as a resource, however, there is also an element of staff not always knowing what is possible in the spaces available.
Interviewees identified a lack of opportunity to reflect on and analyse their teaching practice. While there are forums and staff development opportunities, limited time is officially allocated to formatively evaluating how a course was delivered and received, beyond the metrics used for more formal summative evaluation.
The organisational distance between instructional designers, education technologists and the people teaching in HE and FE is clearly present in (the) data.
Institutionally provided systems are not single-stop places for practitioners, who use open web and commercially provided platforms as teaching and learning places. This is not new6, but it continues to have implications for the ways that institutions support and recognise teaching practices that leverage digital places and platforms.
I would recommend you read the whole report.
Also too some time looking at various university documents in preparation for a visit to the University of Hertfordshire next week. They certainly have some interesting ambitions for their student experience.
I smiled at the Wonkhe article on university car parking rankings.
Our calculations are based on the supply of parking (the number of spaces on campus) divided by the demand for parking (based on the percentages of students and staff driving or carpooling to campus). Such a clear methodology means we can ignore the qualitative opinions of students and staff, which are messy and difficult to put on a league table.
The environmental considerations appeared to be missed, but then you realise it’s just a parody. I once left a job, because of the car parking (well it was one of the reasons). We were moving campuses from a suburban campus with free parking, to a city centre campus where there was limited on-site parking and all day parking was (as it was right in the heart of the city) expensive. My hours were changing as well, so I would be teaching until 9:30pm, at which point I would be expected to use public transport (two buses) to get home. At this point I started looking for another job. Ironically I got a job at a city centre museum that had no parking either…
Even today my job with Jisc, our head office in Bristol has no staff parking, so I do the train instead, which actually is frequent, reliable (a lot of the time) and about the same price of parking and the cost of petrol. The main difference is that I don’t need to be in the office everyday, so commuting is much less of headache.
Spent some time reviewing my personal objectives for the rest of the year (which is the end of July 2019) as well as reflecting on potential objectives for the following year. In theory we use a platform called Fuse for our objective setting, I though put most of the detail into Confluence, and then using reporting on Jira tasks to pull out and provide the evidence for those objectives. I can also pull out a report of tasks I have done that are not related to objectives. This evidence is useful when pulling together end of year reviews (and mid year reviews too).
The week started off in London with a day looking at and thinking about next generation learning environments. Before I got there, as I sat on the train I thought and reflected about what we even mean when we say next generation learning environment. Are their generational changes in learning environments, as in big changes from one generation to the next? Or do they merely evolve gradually over time? Could we enable these big shifts? Do we even want big shifts?
In London we discussed a range of challenges and issues in relation to next generation learning environments. What is the future of education? Will teaching be transformed? How can create personalised adaptive learning? How do we re-imagine assessment? How do you enable a merged digital and physical learning environment? What are the foundations that need to be put into place before you can start building the infrastructure, the design, the staff development required to enable those future challenges?
In order to understand what needs to happen, we framed some questions independently, so see what commonality there was and what differences there were. This is an useful exercise when deciding that question needs to be answered.
Some of my questions included:
What does adaptive learning look like from the view of students and staff?
Is personalised learning possible? Is it desirable?
How do you enable a merged digital and physical learning environment?
What are the differences between the student experience of 2020 and that of 2030?
Wednesday morning, after some coffee, I was in the office and had an initial discussion was had about possible themes for Digifest 2020, though this event won’t be happening until March 2020, like most big events the planning started almost after the last one finished (if not just a bit before).
The afternoon was off to the University of Bristol for a meeting about the One City Bristol project, elements of which are very much in the realm of the smart city. In my previous role I did do some initial research into the various smart city initiatives across the UK and we published a smart city use case on the Intelligent Campus blog.
The interdependent challenges of growing an inclusive, sustainable city that both breaks down our social fractures and inequalities and reaches carbon neutrality sit at the heart of the future we must deliver. They are stitched throughout the plan.
In the plan there are six themes, one of which is connectivity.
The lifeblood of Bristol is connectivity. Our connectivity is considered the template for contemporary city living. Whether our people connect in person or in virtual spaces, whether they connect in their physical communities or their global communities, our city infrastructure helps bring them together. Bristol connectivity means multimodal connectivity – we designed our infrastructure around the human condition. Anchored yet free, our people are able to draw on the experience of others in their communities and peer groups, and live independently and spontaneously.
Connectivity is synonymous with productivity and Bristol is the regional epicentre of productivity. The South West Economic Region grew on the back of investment in transport and digital connectivity.
The Bristol-Cardiff high speed, high frequency rail link benefits both cities equally – time and travel no longer impinge productivity as they once did. Talent, ideas, energy and enthusiasm flow between the cities and across the region. High-speed rail links connect Bristol with other cities and when the mass transit system was completed in the 2030s, connections between Bristol, Bath, Bristol airport and North Fringe and East Fringe were complete. Our traffic management has cut congestion times and many of our deliveries are made by driverless freight vehicles.
Throughout the 2020s ultrafast broadband was rolled out without exception to social housing, businesses, in public spaces and through city Wi-Fi services. Tactile and immersive virtual and augmented realities reduce the need to travel and are commonplace at work and at home. They also bring together like-minded communities for shared social activities and entertainment.
Our city has managed bus lanes, cycle lanes, congestion controls and programmes to educate school children about safe travel. More than half the city cycles and active travel is the preferred mode of transport for many commuters. Domestic deliveries often arrive by drone. Nobody has been killed or seriously injured as a result of an avoidable road traffic accident in Bristol for years.
We strategically removed the obstacles and barriers to people connecting. The city moves on renewable energy, our people are free to create their own pathways, connected in person or virtually. Our lifeblood flows locally, regionally and globally.
This certainly is an aspiration that hopefully will come to fruition.
Following a request, based on my experience of working on the Jisc Digital Apprenticeships project, Thursday saw me working on some desk research on the current provision of Digital & Technology Solutions Degree Apprenticeships across the UK.
One thing that was apparent was how “popular” this degree apprenticeship is.
Chartered manager and digital and technology solutions are the two most implemented standards across each English region, with at least 43 and 33 institutions, respectively, providing them.
You can find more information about this specific degree apprenticeship on the government’s apprenticeships website.
One of the key requirements of my role is engaging with the Office for Students and the funding they provide Jisc to support higher education. As a result I attend and participate in various meetings that enables us to demonstrate value for money for the OfS, as well as how Jisc is supporting their strategic aims.
I spent some time this week reviewing the Office for Students Strategy 2018 to 2021 and their business plan for 2019-20 in preparation for a meeting on Friday morning.
One thing that I noticed was the target to Launch and oversee a ‘what works’ centre, Transforming Access and Student Outcomes in Higher Education.
The Centre for Transforming Access and Student Outcomes in Higher Education (TASO) will use evidence and evaluation to understand and show how higher education contributes to social justice and mobility. TASO will exist as an independent hub for higher education professionals to access leading research, toolkits, evaluation techniques and more, to help widen participation and improve equality across the student lifecycle.
It made me think about how this could be done, how it will probably be done and what the actual impact will be.
I tweeted out about the Jisc Futures R&D quarterly learnings webinar for summer 2019
R&D quarterly learnings webinar – This is the third in a series of update webinars for Jisc members to discuss the progress of our R&D work and share what we are learning during our projects.https://t.co/lG7XoFZ7g5
We had a debrief about the Agile Implementation Workshop I helped run last week. One outcome from this workshop was to run a knowledge call or workshop on using Jira for projects and business processes.
I spent part of Friday, clearing the inbox, reviewing my scrum boards and planning work for next week.
A shorter week this week, due to the Easter holiday weekend, so the week started on a Tuesday.
I spent some time reflecting and reviewing some initial discovery work that Lawrie was doing on the emergence of new communication tools and platforms. He is looking at the impact on teaching practices and the student experience, as well as what Jisc could do in this space.
I attended an update on how the project was going that is looking at how Jisc can influence the influencers.
Though I have left the Intelligent Campus project I still have some interest in that space. One aspect is voice assistants, tools such as Siri, Google Now, Cortana and Alexa. I noticed some recent news articles in this space and wrote a blog post about one of the articles.
Back in January I presented at the Data Matters conference about the Intelligent Campus, I found out on Tuesday that I had been allocated an action: James Clay (Head of higher education and student experience) should work with the relevant members of the M5 group to prepare a proposal for the next Data Matters Conference. So I spent some time reviewing what this entails. The next Data Matters will take place in January 2020.
Wednesday saw me attending a debrief on and reviewing the workshop I lead last week looking at Jisc’s work in the Education 4.0 space and what others are doing in this space. We reviewed what worked well and what we would improve. We aim to run further workshops in a similar vein.
On Thursday I was in London for an Agile Implementation Workshop I am helping run.
On the train to London I skimmed Educauses’ Horizon Report, the end result was I realised how much I needed to read it in more detail. So when I got to London I printed it out , so I could annotate it.
At the workshop, I talked about reporting and also did an introductory demo of JIRA. Sometimes the value of a tool such as JIRA is not the value it adds to the individual using the tool, but the combined and added value you get when everyone in a team uses that tool. Reporting is something else that often is seen as a process between two people, but aggregated reports are valuable to a range of stakeholders in an organisation. It was a great workshop and it was nice to work with a wide range of people from across Jisc.
Friday I spent time discussing and reading about the “student journey”, the “student experience” and the “student lifecycle”. These are all terms used by different people and organisations and mean different things to different groups. I do wonder if they are similar or different things.
Lancaster use the term student journey and have mapped it out in a diagram.
This map outlines the student journey from deciding to attend Lancaster University right through to graduation.
So is the journey where the student is going to go, and the student experience is what happens when they get there?
So what of the student digital experience?
At Jisc we are developing a world-leading and holistic understanding of the student digital experience. What is the role of digital in students’ journeys into, through and out of study and into employment, as well as their interaction with a range of systems through the day. This understanding should include student wellbeing issues and the experiences of learners across different: backgrounds, modes and levels of study, subjects, types of learning provider, locations, family and work commitments, and disabilities.
What is clear is having a shared understanding across the organisation of the student digital experience.
The program will oversee the installation of third-generation Echo Dot units in all of the suites, classrooms and study rooms.
There have been many exploratory programs in this space, and it reminds me of the early days of the iPad.
There are challenges connecting devices to university networks, mainly as the consumer devices aren’t always able to be connected to a WPA2 Enterprise wireless network (such as Eduroam) but as with early days with any device, this functionality is something that is on the roadmap and can often be found as beta software.
Alexa for Business now allows organizations to connect select Echo devices managed by Alexa for Business to their corporate WPA2 Enterprise Wi-Fi network.
What we don’t know is, are these devices a fad, or are voice assistants here to stay?
news and views on e-learning, TEL and learning stuff in general…