Tag Archives: wellbeing

Visionary – Weeknote #260 – 23rd February 2024

I have been working on a series of visions about how universities could be working differently in the future. The aim of the visions is not to predict a future, but to provide an insight into a possible view of what that future could look like and think about how these impact on your current position and thinking. We did something similar for Learning and Teaching Reimagined, and though I wasn’t personally credited with the authorship of some of the visions, I did create and write the visions. I tested them out with a few people and got the reaction I wanted as well as stimulating an interesting discussion.

One of those visions was about organisations merging. Coincidently in the news this week was the news that City, University of London and St George’s, University of London have agreed a merger – the new institution will be called City St George’s, University of London and commence operations from 1 August, “though full integration will take longer.” Current City president Anthony Finkelstein will lead the combined institution.

There has been much talk about the four day week, in the Guardian this week was an article on how some firms have made their four day week trials permanent.

Most of the UK companies that took part in the world’s biggest ever four-day working week trial have made the policy permanent, research shows.

Reports from more than half the pilot organisations said that the trial, in which staff worked 100% of their output in 80% of their time, had a positive impact.

For 82% this included positive effects on staff wellbeing, 50% found it reduced staff turnover, while 32% said it improved job recruitment. Nearly half (46%) said working and productivity improved.

TASO published a new report: Using learning analytics to prompt student support interventions.

How can learning analytics – data systems that help understand student engagement and learning – be used to identify students who may be at risk of withdrawing from their studies, or failing their courses, and what interventions work to re-engage students in their studies?

The key findings from the report were:

  • Neither HEP found a measurable difference in post-intervention engagement rating between at-risk students who received an email followed by a support phone call and at-risk students who received only the email.
  • Neither HEP found any significant impact of the additional support call on the likelihood of a student generating additional at-risk alerts.
  • Qualitative feedback indicated that students welcomed the intervention. For some, the phone call was appreciated as a means of breaking down barriers between themselves and the institution and stimulating their re-engagement with learning. For others, the email alone was cited as a sufficient motivator to re-engage with learning.

There was an article on Wonkhe on the report.

A new study from TASO seeks to judge “what works” in the use of learning analytics for student support, exploring whether students identified by engagement data as being “at risk” were better supported by email and phone contact or email alone. Large cohorts of students at two providers, Sheffield Hallam University and Nottingham Trent University, were divided into two random groups. In both cases, it was found that an additional support call created no measurable difference in at-risk students’ subsequent engagement and no appreciable change in the likelihood of the student generating subsequent alerts.

It will be crucial to robustly test the impact of any wellbeing interventions that analytics systems may trigger.

As many people already well known, the environmental costs of generative AI is soaring, and that also being kept mostly secret. In Nature is an article about the impact AI will have on energy systems.

Last month, OpenAI chief executive Sam Altman finally admitted what researchers have been saying for years — that the artificial intelligence (AI) industry is heading for an energy crisis. It’s an unusual admission. At the World Economic Forum’s annual meeting in Davos, Switzerland, Altman warned that the next wave of generative AI systems will consume vastly more power than expected, and that energy systems will struggle to cope.

Spent some time planning out Senior Education and Student Experience Group meeting for March.

Wrote a briefing update on the work I have been doing on the optimisation of operations and data work.

Had an interesting and informative conversation with a college about their smart campus aspirations.

Spent time planning next steps of my Intelligent Campus work.

Planning a meeting with an university for a follow up workshop on their smart campus planning, after successful workshop in January and their request for a 1-2 day cross university workshop.

Worked on creating and planning blog ideas in the personalisation space. Also worked on creating and planning senior management primer ideas in the personalisation space, and some use case ideas.

Spent time planning out ideas for Spaces events over the next 12 months.

Noted that this worknote represents five years of undertaking worknotes for the blog.

Coffee beans, data, and wellbeing

Image by Karolina Grabowska from Pixabay

Could we use data from coffee machines to support wellbeing?

Some students live on coffee during their time at university, many would say it supports their wellbeing. Student wellbeing is a key priority for the Higher Education (HE) sector. The Stepchange framework, created by Universities UK, calls on all universities to make wellbeing a strategic priority which is “foundational to all aspects of university life, for all students and all staff.”

We know that good data governance provides the foundation to build new wellbeing support systems that can respond to the needs of students – helping more people more quickly while maximising the use of available resources.

As well as the usual suspects that universities can use to collect engagement data, such as the VLE, library systems and access to learning spaces, could universities use the data from other systems and services to deliver better services and support wellbeing? Could we use data from coffee machines to deliver a better retail experience to students and maximise their wellbeing.

coffee

Coffee analytics is a “thing”

It might be a surprise to many that coffee analytics is a real “thing”. Companies such as Bibe Coffee and Flow Coffee have products that enable retail outlets, such as university cafeterias, to analyse their coffee machine activity. A simple IoT (Internet of Things) device is added to the machine, and data on how the machine is being used, when it is being used, bean consumption and other measurements are collected, usually sent to the cloud and then can be analysed. As you might imagine the focus is very much on reliability, consistency, wastage, and other business factors. However, these services are also capable of measuring usage, types of coffee being made, time of production, and other information on the quantity and types of coffee students are buying. These data points can provide a valuable insight into the peak demand for coffee by students. When are they buying coffee, where are they buying coffee on campus, and what types of coffee are they drinking.

coffee
Image by Engin Akyurt from Pixabay

The importance of coffee, and snacks

You can imagine the scenario when a student who is facing challenges on their course, and decides to visit the café in the university library, only to find that the coffee machine is on a cleaning cycle, or they have run out of coffee beans.  This disappointment can lead to annoyance. This small negative experience could potentially impact on the wellbeing of the student. They are probably not alone, as other students (and staff) are equally frustrated and disappointed.

Of course it isn’t just coffee, it could be vending machines, chocolate, crisps and even healthy snacks. If you want something and you find the machine is empty, this can be annoying and frustrating.

Maintaining energy levels, or the positive impact of caffeine; the importance of eating and drinking while studying shouldn’t be underestimated. Ensuring students are hydrated and have the energy to learn is a critical component of a successful student experience. Coffee is one part of this equation.

stove espresso maker
Image by Karolina Grabowska from Pixabay

Using data on coffee to support wellbeing

Analysing the data on coffee (and other food and drink services) could provide a valuable insight into ensuring that when students need coffee the most, the coffee machine is available, and can support wellbeing. Universities could use the data to ensure that when the coffee machine is needed to be taken down, for cleaning, that this is done at the best possible time, for the minimal impact on student wellbeing. Data on coffee usage could also ensure that over time the retail services could predict when there is peak demand for coffee, ensuring that the availability of the machine is enabled for that time. Over longer periods of time, they may want to bring in temporary coffee machines when demand for coffee peaks, such as the revision period before exams.

Coffee isn’t the answer

Of course, when it comes to improving student wellbeing, just having data about the coffee is most certainly not going to be enough. Data on how students interact with online systems and services, what spaces they are using, the resources they engage with, all provide a wealth of engagement data. We know that engagement is one measure that universities can look at to understand if there is a story behind a student’s dis-engagement with the university and work to improve that student’s wellbeing.

As Jisc said in their blog post on data governance,

If their new university does not use data intelligently to improve their day-to-day experience, students could be disappointed, which reflects badly on the institution.  

Universities should reflect on all the data they collect, and decide what the data can tell them about the student experience, and importantly what interventions they need to make to positively impact on student wellbeing. Running out of coffee isn’t the end of the world, but combine many small negative impacts on the student experience, students will not be happy and wellbeing could suffer as a result.

Read Jisc’s framework and code of practice for data-supported wellbeing – which outlines how to promote ethical, effective, and legally compliant processes that help HE organisations manage risk and resources.

Spaces and Wellbeing

Group working
Image by StockSnap from Pixabay

Could we use space utilisation data to support wellbeing?

As students frequent and move about the campus, the spaces in which they study, learn and relax can have an impact on their wellbeing.

Student wellbeing is a key priority for the Higher Education (HE) sector. The Stepchange framework, created by Universities UK, calls on all universities to make wellbeing a strategic priority which is “foundational to all aspects of university life, for all students and all staff.”  We know, as discussed in a recent Jisc blog post, that good data governance provides the foundation to build new wellbeing support systems that can respond to the needs of students – helping more people more quickly while maximising the use of available resources.

As well as the usual suspects that universities can use to collect engagement data, such as the VLE, library systems and access to learning spaces, could universities use space utilisation data to, enhance and improve the spaces (formal and informal) on campus to deliver a better student experience and support wellbeing?

Could we use data from how spaces and when spaces are being used to deliver a better student experience and maximise student wellbeing.

Space utilisation

 Currently universities will use manual and automated methods to measure space utilisation. Often this data is used to for self-assessment reports and proposals for expansion. Few are analysing that data in real time and presenting the information to students.

We know that measuring usage of space, tables and desks can be fraught with ethical concerns. It is critical when measuring space usage that the university is transparent about what it is doing, how it is doing it and why.

group
Photo by Annie Spratt on Unsplash

The importance of space

 You can imagine the scenario when a student who is facing challenges on their course, and decides to visit the campus, expecting to find space to study, but the library is busy, the study areas are noisy and even the café is closed. This disappointment can lead to annoyance. This small negative experience could potentially impact on the wellbeing of the student. They are probably not alone, as other students (and staff) are equally frustrated and disappointed. If they had known about the current (and predicted future) utilisation of that space, they may have made different plans. They could have left earlier, or arrived later.

Using data on spaces to support wellbeing

Analysing the data on space utilisation could provide a valuable insight into ensuring that when students need space to study that space is available, and can support wellbeing.

Universities could use the data to ensure that when space is unavailable, for example for cleaning, so that this is done at the best possible time, for the minimal impact on student wellbeing.

 Space isn’t the answer

Of course, when it comes to improving student wellbeing, just having data about the spaces students use is most certainly not going to be enough. Data on how students interact with online systems and services, the resources they engage with, all provide a wealth of engagement data. We know that engagement is one measure that universities can look at to understand if there is a story behind a student’s dis-engagement with the university and work to improve that student’s wellbeing.

As Jisc’s Andrew Cormack and Jim Keane said in their recent blog post on data governance,

If their new university does not use data intelligently to improve their day-to-day experience, students could be disappointed, which reflects badly on the institution.  

Universities should reflect on all the data they collect, and decide what the data can tell them about the student experience, and importantly what interventions they need to make to positively impact on student wellbeing. Running out of coffee isn’t the end of the world, but combine many small negative impacts on the student experience, students will not be happy and wellbeing could suffer as a result.

Read Jisc’s framework and code of practice for data-supported wellbeing – which outlines how to promote ethical, effective, and legally compliant processes that help HE organisations manage risk and resources.

More uncertainty

laptop user wearing a mask
Image by Engin Akyurt from Pixabay

This week we saw new Covid measures put into place across the UK to try and reverse the increase in coronavirus infections over the last few weeks. The impact of these coronavirus restrictions on the student experience is starting to surface, from the students breaching social distancing at an open air cinema at Exeter to Abertay in Dundee in Scotland where hundreds of students are being told to isolate.  Public health officials at NHS Lothian were investigating a coronavirus cluster at Edinburgh Napier University’s Bainfield student accommodation. A number of people tested positive and  contacts were being traced and told to isolate for two weeks. But the university remained open though, with students and staff who haven’t been asked to self-isolate have been told to attend as normal.

This must be causing challenges for universities as they respond to new restrictions and need to adapt their curriculum delivery models as a result, as well as ensuring the wellbeing of those students affected.

The Government are clear about what they expect from the sector:

We will introduce new restrictions in England, but not a return to the lockdown in March; we’ll ensure that schools, colleges and universities stay open.

It was back in June I wrote a blog post asking if we needed to worry so much about the immediate future. Then, things were starting to look a little more positive. Maybe, just maybe, universities wouldn’t need to worry as much as thought they might in designing and delivering courses online in the next academic year. However in that blog post I was certainly overtly cautious about might happen.

Much has changed this week, and this means universities and colleges need to be more flexible and responsive as restrictions flex and change. We might see (hopefully) further easing of restrictions, but if the infection rate rises, then we might see a potential second wave and more restrictions imposed.

Then in August I discussed the uncertainty that the higher education sector were facing was causing real challenges for planning and preparation.

Chatting with a few people, it was apparent that across many universities where was still concerns about social distancing and reducing the risk of infection, so plans were still being made to deliver blended or hybrid programmes, at least until January. The recent local lockdowns now happening regionally, has demonstrated once more the need for effective flexible, responsive curriculum planning. Though we may see a national lockdown if there is a critical second wave, the current thinking from government appears to be to control local spikes with local lockdowns.

At the time of writing that post, universities were concerned about falling student numbers, expecting many students to defer for a year. Then we had the exams algorithm fiasco, so suddenly universities which were worrying about not enough students, faced having more students than they planned for, with more students then places achieving the required grades. This has caused additional planning headaches for many universities, combined with putting in safeguards for social distancing.

2m
Image by Gerd Altmann from Pixabay

So now we’re in a new, but just as, uncertain place where we have new restrictions, local lockdowns and the threat of a second wave which could result in a second national lockdown.

This uncertainty means that universities will still need to be responsive in how they deal with the various restrictions that are in place, but also responding to pockets of infection and isolation of parts of their student population.

I have written about implementing a hybrid curriculum that could help universities deal with these new levels of uncertainty.

With a hybrid course, some sessions are physical face to face sessions. There are live online sessions and there are asynchronous online sessions. In addition there could be asynchronous offline sessions as well. You may not want to be online all the time!

Some sessions could be easily switched from one format to another. So if there is a change in lockdown restrictions (tightening or easing), students self-isolating then sessions can move to or from online or a physical location.

This needs to be more than the emergency response we saw in March and April and universities have recognised this and undertake huge amounts of effort and work to ensure that courses are better orgaised and planned. Their students will be expecting more than simple translation of physical face to face sessions to remote online formats. The online sessions need to be reflect the fact they are online and not in a physical space.

Alas designing flexible, responsive, hybrid curriculum does take not just time, but also expertise. Term has started, so time is limited. I don’t think you can easily assume staff have the relevant digital skills, capabilities and experience to design, develop and build such curriculum models. There is a lot more to this then merely providing the guidance, training and support. Where do you start for example? What works and what doesn’t? There are subject and cohort differences. A model that fits one university, may for various reasons not fit another.

Image by Welcome to all and thank you for your visit ! ツ from Pixabay
Image by Welcome to all and thank you for your visit ! ツ from Pixabay

Another big issues for universities will be dealing with the non-academic side of student life, for those who are self-isolating. Back in March students were told to go home, now they are being told so self-isolate in their accommodation. There are questions there about how they will get food and will they cook, can they still use shared kitchens? It’s one thing to be in the family home, another to be stuck in a single room in halls. How are you going to support student wellbeing in such an environment. Then there is the issue of non-compliance, how will universities deal with that? Will they want to?

As I said back in August, what we do know is that the future is uncertain and that we probably will still need to wash our hands just as often.