Tag Archives: intelligent campus

Student Experience 2030 – Weeknote #09 – 3rd May 2019

Telephone boxes in London

The week started off in London with a day looking at and thinking about next generation learning environments. Before I got there, as I sat on the train I thought and reflected about what we even mean when we say next generation learning environment. Are their generational changes in learning environments, as in big changes from one generation to the next? Or do they merely evolve gradually over time? Could we enable these big shifts? Do we even want big shifts?

In London we discussed a range of challenges and issues in relation to next generation learning environments. What is the future of education? Will teaching be transformed? How can create personalised adaptive learning? How do we re-imagine assessment? How do you enable a merged digital and physical learning environment? What are the foundations that need to be put into place before you can start building the infrastructure, the design, the staff development required to enable those future challenges?

In order to understand what needs to happen, we framed some questions independently, so see what commonality there was and what differences there were.  This is an useful exercise when deciding that question needs to be answered.

Some of my questions included:

  • What does adaptive learning look like from the view of students and staff?
  • Is personalised learning possible? Is it desirable?
  • How do you enable a merged digital and physical learning environment?
  • What are the differences between the student experience of 2020 and that of 2030?

coffee

Wednesday  morning, after some coffee,  I was in the office and had an initial discussion was had about possible themes for Digifest 2020, though this event won’t be happening until March 2020, like most big events the planning started almost after the last one finished (if not just a bit before).

The afternoon was off to the University of Bristol for a meeting about the One City Bristol project, elements of which are very much in the realm of the smart city. In my previous role I did do some initial research into the various smart city initiatives across the UK and we published a smart city use case on the Intelligent Campus blog.

In January 2019 Bristol published its first ever One City Plan.

The interdependent challenges of growing an inclusive, sustainable city that both breaks down our social fractures and inequalities and reaches carbon neutrality sit at the heart of the future we must deliver. They are stitched throughout the plan.

In the plan there are six themes, one of which is connectivity.

The lifeblood of Bristol is connectivity. Our connectivity is considered the template for contemporary city living. Whether our people connect in person or in virtual spaces, whether they connect in their physical communities or their global communities, our city infrastructure helps bring them together. Bristol connectivity means multimodal connectivity – we designed our infrastructure around the human condition. Anchored yet free, our people are able to draw on the experience of others in their communities and peer groups, and live independently and spontaneously.

Connectivity is synonymous with productivity and Bristol is the regional epicentre of productivity. The South West Economic Region grew on the back of investment in transport and digital connectivity.

The Bristol-Cardiff high speed, high frequency rail link benefits both cities equally – time and travel no longer impinge productivity as they once did. Talent, ideas, energy and enthusiasm flow between the cities and across the region. High-speed rail links connect Bristol with other cities and when the mass transit system was completed in the 2030s, connections between Bristol, Bath, Bristol airport and North Fringe and East Fringe were complete. Our traffic management has cut congestion times and many of our deliveries are made by driverless freight vehicles.

Throughout the 2020s ultrafast broadband was rolled out without exception to social housing, businesses, in public spaces and through city Wi-Fi services. Tactile and immersive virtual and augmented realities reduce the need to travel and are commonplace at work and at home. They also bring together like-minded communities for shared social activities and entertainment.

Our city has managed bus lanes, cycle lanes, congestion controls and programmes to educate school children about safe travel. More than half the city cycles and active travel is the preferred mode of transport for many commuters. Domestic deliveries often arrive by drone. Nobody has been killed or seriously injured as a result of an avoidable road traffic accident in Bristol for years.

We strategically removed the obstacles and barriers to people connecting. The city moves on renewable energy, our people are free to create their own pathways, connected in person or virtually. Our lifeblood flows locally, regionally and globally.

This certainly is an aspiration that hopefully will come to fruition.

Following a request, based on my experience of working on the Jisc Digital Apprenticeships project, Thursday saw me working on some desk research on the current provision of Digital & Technology Solutions Degree Apprenticeships across the UK.

One thing that was apparent was how “popular” this degree apprenticeship is.

Chartered manager and digital and technology solutions are the two most implemented standards across each English region, with at least 43 and 33 institutions, respectively, providing them.

 Source

You can find more information about this specific degree apprenticeship on the government’s apprenticeships website.

One of the key requirements of my role is engaging with the Office for Students and the funding they provide Jisc to support higher education. As a result I attend and participate in various meetings that enables us to demonstrate value for money for the OfS, as well as how Jisc is supporting their strategic aims.

I spent some time this week reviewing the Office for Students Strategy 2018 to 2021 and their business plan for 2019-20 in preparation for a meeting on Friday morning.

One thing that I noticed was the target to Launch and oversee a ‘what works’ centre, Transforming Access and Student Outcomes in Higher Education.

The Centre for Transforming Access and Student Outcomes in Higher Education (TASO) will use evidence and evaluation to understand and show how higher education contributes to social justice and mobility. TASO will exist as an independent hub for higher education professionals to access leading research, toolkits, evaluation techniques and more, to help widen participation and improve equality across the student lifecycle.

It made me think about how this could be done, how it will probably be done and what the actual impact will be.

I tweeted out about the Jisc Futures R&D quarterly learnings webinar for summer 2019

This is the third in a series of update webinars for Jisc members to discuss the progress of our R&D work and share what we are learning during our projects.

 Each webinar will consist of two presentations on recent lessons learned, followed by an open Q&A session which will offer an opportunity to question or discuss any of our R&D work.

    • Launch of the step up programme – making it easier and less risky to work with edtech start-ups
    • Building digital capability service demo including new features for library and information professionals
    • Q&A on all of our R&D projects

Details of the event and registration are here.

We had a debrief about the Agile Implementation Workshop I helped run last week. One outcome from this workshop was to run a knowledge call or workshop on using Jira for projects and business processes.

I spent part of Friday, clearing the inbox, reviewing my scrum boards and planning work for next week.

Following my post about Alexa last week, I read this blog post Maybe Universities Shouldn’t Be Putting Amazon Echos in Student Dorms from Inside Higer Ed which explores the problems and concerns some have about “listening” devices in students’ rooms.

Amazon Echo
Photo by Jan Antonin Kolar on Unsplash

In a tragic twist to the end of the week, someone at Castlepark office broke my Cambridge University Press Academic mug that I got at the UKSG 2011 conference in Harrogate ten years ago.

broken mug

I’ve had that mug ten years, through four jobs, three employers, three cities and numerous mugs of coffee. I liked that mug, but it holds no sentimental value.

So who broke it and why?

My top tweet this week was this one.

Student Journey – Weeknote #08 – 26th April 2019

Mews in London

A shorter week this week, due to the Easter holiday weekend, so the week started on a Tuesday.

I spent some time reflecting and reviewing some initial discovery work that Lawrie was doing on the emergence of new communication tools and platforms. He is looking at the impact on teaching practices and the student experience, as well as what Jisc could do in this space.

I attended an update on how the project was going that is looking at how Jisc can influence the influencers.

Though I have left the Intelligent Campus project I still have some interest in that space. One aspect is voice assistants, tools such as Siri, Google Now, Cortana and Alexa. I noticed some recent news articles in this space and wrote a blog post about one of the articles.

Back in January I presented at the Data Matters conference about the Intelligent Campus, I found out on Tuesday that I had been allocated an action: James Clay (Head of higher education and student experience) should work with the relevant members of the M5 group to prepare a proposal for the next Data Matters Conference. So I spent some time reviewing what this entails. The next Data Matters will take place in January 2020.

Wednesday saw me attending a debrief on and reviewing the workshop I lead last week looking at Jisc’s work in the Education 4.0 space and what others are doing in this space. We reviewed what worked well and what we would improve. We aim to run further workshops in a similar vein.

On Thursday I was in London for an Agile Implementation Workshop I am helping run.

On the train to London I skimmed Educauses’ Horizon Report, the end result was I realised how much I needed to read it in more detail. So when I got to London I printed it out , so I could annotate it.

At the workshop, I talked about reporting and also did an introductory demo of JIRA. Sometimes the value of a tool such as JIRA is not the value it adds to the individual using the tool, but the combined and added value you get when everyone in a team uses that tool. Reporting is something else that often is seen as a process between two people, but aggregated reports are valuable to a range of stakeholders in an organisation. It was a great workshop and it was nice to work with a wide range of people from across Jisc.

Agile Workshop

Friday I spent time discussing and reading about the “student journey”, the “student experience” and the “student lifecycle”. These are all terms used by different people and organisations and mean different things to different groups. I do wonder if they are similar or different things.

Lancaster use the term student journey and have mapped it out in a diagram.

Lancaster Student Journey

This map outlines the student journey from deciding to attend Lancaster University right through to graduation.

Manchester in their Student Lifecycle Project have used a map to describe what they also call the student journey.

UoM Student Journey

Westminster have described in text their vision of the student journey.

So is the journey where the student is going to go, and the student experience is what happens when they get there?

So what of the student digital experience?

At Jisc we are developing a world-leading and holistic understanding of the student digital experience. What is the role of digital in students’ journeys into, through and out of study and into employment, as well as their interaction with a range of systems through the day. This understanding should include student wellbeing issues and the experiences of learners across different: backgrounds, modes and levels of study, subjects, types of learning provider, locations, family and work commitments, and disabilities.

What is clear is having a shared understanding across the organisation of the student digital experience.

Finally the EdTech Podcast episode #146 was released and I am on that podcast.

Not listened to it yet, mainly as I don’t really like listening to myself, so I’ll leave that choice up to you. However it has reminded me that I may want to record some new episodes of my podcast.

My top tweet this week was this one.

Alexa, what’s on my timetable today?

Amazon Echo
Photo by Jan Antonin Kolar on Unsplash

Though I have left the Intelligent Campus project I still have some interest in that space. One aspect is voice assistants, tools such as Siri, Google Now, Cortana and Alexa. I noticed some recent news articles in this space, such as this one: Amazon Echos to be installed in dorms.

The program will oversee the installation of third-generation Echo Dot units in all of the suites, classrooms and study rooms.

There have been many exploratory programs in this space, and it reminds me of the early days of the iPad.

There are challenges connecting devices to university networks, mainly as the consumer devices aren’t always able to be connected to a WPA2 Enterprise wireless network (such as Eduroam) but as with early days with any device, this functionality is something that is on the roadmap and can often be found as beta software.

Alexa for Business now allows organizations to connect select Echo devices managed by Alexa for Business to their corporate WPA2 Enterprise Wi-Fi network.

What we don’t know is, are these devices a fad, or are voice assistants here to stay?

The Intelligent Science Park – Weeknote #05 – 5th April 2019

I was in the Bristol office on Monday morning, firstly I was discussing the panel session I had agreed to attend at Jisc’s Networkshop event in Nottingham next week. The end result was I found myself seeking out some panellists for the session and to find myself chairing the whole thing.

The session is entitled, What will the university look like in 2030? What we hope to discuss and share our views on is about what the student experience will look like in 2030? What are the challenges students and staff will face in the future. Our panel of experts will discuss which  emerging technologies offer the most promise in helping with the challenges universities and colleges face. The session will highlight the horizon report and Jisc’s view of education 4.0.  This  session is aimed at helping managers understand the future student experience, and what it potentially could look like and the challenges that may arise. What emerging technologies will help to meet these challenges, and how do they integrate these into the current and future institutional strategies. As you might expect with a somewhat technical audience some of the panellists will focus and discuss the technical aspects. How do we ensure we have the infrastructure and bandwidth to meet these challenges? How do we ensure security of the growing network, which takes advantage of the cloud and the internet of things?

Following that I was in a meeting with my fellow sector strategy leads updating our progress and what challenges we were facing. This was the first of these meetings I had attended in my new role, so was both challenging and informative.

The afternoon saw myself and colleagues from my new directorate attend a tone of voice workshop. This was an interesting diversion and though there was a lot to take in, the key message for me was to collaborate more in my writing. I often pass draft blog posts to people for comment, but sometimes I am impatient and publish straight away. I know the value of a good proof reader and copy editor as well as collaborators.

On Tuesday I was off to the University of Birmingham for the UKSPA conference.

The mission of The United Kingdom Science Park Association (UKSPA) is to be the authoritative body on the planning, development and the creation of Science Parks and other innovation locations that are facilitating the development and management of innovative, high growth, knowledge-based organisations.

I had been invited, before I took on my new role,  to talk about the Intelligent Campus. I took my usual presentation on this and gave it a Science Park wrapper, so it was called The Intelligent Science Park.

The presentation as you can see is mainly, okay all, photographs. I use Pixabay and Unsplash a lot now to find images for presentations.

Lego Unicorn
Lego Unicorn – Image by Joakim Roubert from Pixabay

To a packed room I talked about the difference between the smart campus and the intelligent campus. I discussed the potential of an intelligent science park and the benefits this could provide organisations on those parks and for the people working there. I adapted our Intelligent Campus slide to convey what a hypothetical intelligent science park data infrastructure could look like.

I also went through the challenges that arise, the ethical considerations, the legal aspects (including GDPR), the importance of security, as well as the key challenges of technical and validity. There were lots of questions and interest in the topic.

Wednesday was an opportunity to catch up on missed e-mails and other communications.  I also finalised the plans and details for the panel session at Networkshop. I had a meeting to catch-up on the discovery work being undertaken in the area of curriculum analytics. Initially this had been tied up into the intelligent campus work, before been separated and worked on independently. It was good to see where it had got to and the potential for the future. This work was then presented later in the week to the Jisc Student Experience Experts Group.

The afternoon was catching up on the work being done by Jisc in the area of wellbeing and mental health. I think it’s important that when we say something like…

Working on how data and analytics and other technology related approaches can support mental health and well-being for staff, students and researchers.

That what we’re actually saying is something more like…

Working on how data and analytics and other technology related approaches can provide insight, intelligence and inform those staff and services that work in this space and support the mental health and well-being of staff, students and researchers.

This isn’t about just using data and analytics in the field of wellbeing, but using data to provide insights for people that work in this space, that may otherwise be missed, allow for earlier interventions, but also understand the impact of those interventions.

Thursday saw another meeting with a member of the Jisc ELT discussing the HE and student experience strategy. I am having a series of meetings with key members of the Executive to discuss the strategy.

On Thursday and Friday I had some administration to do, both for the new role, but also some legacy Intelligent Campus admin to sort and send out. Despite trying to maintain detailed notes on the Intelligent Campus Confluence site, you realise as you leave a project how much is buried inside the odd e-mail, in your head or was passed to other people in the team. We are recruiting a replacement for me to lead on the Intelligent Campus project, and I am sure that there will a lot of handover discussion as they bed into their new role.

My top tweet this week was this one.

Brave New World – Weeknote #03 – 22nd March 2019

In my previous role I spent a fair amount of time working from home, this week I was out every day, three days in London and two days in Bristol. This was unusual, but was mainly as I am stlll transitioning from one role to another. Two days were focused on the Intelligent Campus, three in my new role.

The week started in London. I was leading a Senior TEL working group that advises and informs the work of Jisc. I see talking and importantly listening to the sector an important aspect of my role. This meeting was a great opportunity to introduce myself to some key stakeholders, but also find out the challenges they currently face and what their priorities are.

On Tuesday I had an initial meeting about a future Education 4.0 and student experience internal workshop. I also did some planning for a keynote presentation I am doing next week.

Wednesday was another visit to London, the main reason for my visit was to be available for an overview meeting of the Intelligent Campus, which in the end I did not need to participate in. I find our new London office a really nice place to work, with a variety of spaces for different kinds of working. Though some of the chairs in some of the spaces are not conducive for long term working, which I guess is a good thing.

I made my way to the Bristol office on Thursday to have a meeting with Axians to discuss Jisc’s work in the Intelligent Campus space. A key part of the project is to work with vendors and others who work in this space, to see how we can collaborate.

Despite having a new role, there is still a phased transition from my previous role, in regard to my work on the intelligent campus. I published some new use cases in the intelligent campus space. 

Intelligent equipment sharing 

Is it lunchtime? 

As I said in a previous weeknote, these use cases which have been written in collaboration with Hapsis provide universities and colleges with an insight into the potential of the possibilities of the intelligent campus. In the same way you should reflect on the pedagogy before hitting the edtech, with the intelligent campus it’s useful to know what you want to do, before thinking about the technical possibilities.   

Here is East

The week ended in London, where I was participating in an Advance HE event, Brave New World: Is the HE Sector ready for the Fourth Industrial Revolution?

AdvanceHE Brave New World event

With my colleagues Martin Hamilton were part of the world café session of the event which allowed participants engage in debate around 4IR and understand some of the current good practice and thinking in this area. We were talking about Education 4.0 in the context of the fourth industrial revolution. Made me think about how we take this discussion further in the future.

So there’s me thinking hopefully next week will be less busy, no it isn’t.

My top tweet this week was this one.

First week – Weeknote #01 – 8th March 

University of Hertfordshire

The week started first thing on Monday morning with a meeting at the Hatfield campus of the University of Hertfordshire.  This was the initiation meeting for a project that is looking at how universities use services provided by Jisc. I had gone up the night before as it was a 9am meeting and to be honest to get over to the other side of the country first thing Monday morning isn’t that practical.

Understanding the relationship between Jisc and its funders was the subject of various meetings I attended this week, meeting key people in Jisc who I will be working with in the new role. Despite having a new role, there is still a phased transition from my previous role, in regard to my work on the intelligent campus.

I published three new use cases in the intelligent campus space.

It’s too noisy! 

Congestion ahead 

Intelligent energy 

These use cases which have been written in collaboration with Hapsis provide universities and colleges with an insight into the potential of the possibilities of the intelligent campus. In the same way you should reflect on the pedagogy before hitting the edtech, with the intelligent campus it’s useful to know what you want to do, before thinking about the technical possibilities.

Spent some time discussing a World Café session myself and Martin Hamilton would run at an AdvanceHE event in a couple of weeks time about the Fourth Industrial Revolution. We decided our focus would be on Education 4.0, the Jisc response to the challenges of the  Fourth Industrial Revolution.

I also found myself being invited to keynote at the forthcoming AoC/ETF Data Sciences Conference at the end of the month.

My top tweet this week was this one.

Talking Intelligently at #Digifest19

Digifest

Next week it’s time for Jisc’s Digifest and I am doing a one hour interactive presentation on the Intelligent Campus.

The smart campus is already here; the technology, sensors and data analysis capability is all available, but it isn’t all joined up and so has limited scope in terms of what we can learn and how we can use the knowledge.

In order to enhance the student experience, allow for more effective and efficient use of space, could we take the smart campus and make it intelligent?

Universities and colleges spend billions on their campuses, yet they are frequently underutilised and are often a frustrating experience for students. In this session, I will describe the campus of the future. How does a traditional campus become a smart campus? What are the steps to make a smart campus, an intelligent campus? We have an opportunity to provide our members with a service that can help them address that problem. If we extend our learning analytics infrastructure to collect data from a wider range of institutional software and devices then we can deliver novel insights to institutional managers to help them make their campuses more efficient, improve student experience and deliver higher quality teaching.

The future intelligent campus service aims to find effective ways to use data gathered from the physical estate and combine it with learning and student data from student records, library systems, the virtual learning environment (VLE) and other digital systems. This session will describe what data can be gathered, how it can be measured and explore the potential for enhancing the student experience. It will demonstrate and explain to the delegates what the exciting future of the intelligent campus. Importantly I will also ask delegates to consider the ethical issues when implementing an intelligent campus as well as the legal requirements.

The one hour session takes place on there 12th March, at 11:30 in hall 9.

To read more about what is an intelligent campus have a read of this article, What makes an intelligent campus?, in Educational Technology written by me.

To find out more about the Jisc Intelligent Campus project – Using data to make smarter use of your university or college estate – see this webpage.

Jisc have published a guide for universities and colleges who are interested in venturing into the Intelligent Campus space.

In order to understand the potential of the Intelligent Campus space we have published a series of use cases.

For regular updates on the project and what is happening in the Intelligent Campus space then visit the project blog.

So long and thanks for all the fish…

Well time for a new job. Having spent just over three years at Jisc as a Senior Co-Design Manager, I have a new role at Jisc as the Head of higher education and student experience.

I have enjoyed my three years in the Futures Directorate at Jisc starting working for Sarah Davies on the digital capabilities project, before moving onto developing the Digital Leaders Programme with Lawrie Phipps, and working in the apprenticeships space and the Intelligent Campus.

I have had the opportunity to work with some great people in Futures and from the sector. I did start to list them and realised that there had been so many I was bound to miss someone out. Thanks to everyone.

As Jisc’s Head of higher education and student experience I coordinate Jisc’s overall strategy for HE learning, teaching and student experience and have lead responsbility for promoting the total programme and value and impact of all HE learning, teaching and student experience products and services delivered by Jisc.

I lead the ongoing review of Jisc’s HE learning and teaching strategy, positioning this work within the organisation’s overall strategy I ensure that Jisc’s portfolio of activity in this area remains in line with Jisc’s HE learning and teaching priorities and work closely with colleagues to develop Jisc’s understanding of the value and impact of all of our HE learning, teaching and student experience activities.

As Head of higher education and student experience I am also responsible for framing how current and future challenges in this area can be resolved by technological innovation and translating the key insights into actionable innovation pipelines that deliver real impact.

I manage the monitoring of national and regional HE learning, teaching and student experience customer and funder priorities, and work with Jisc account managers to examine the value ascribed by customers to Jisc products and services in this area, the join up of intelligence from funders and customers and the internal sharing of this, as appropriate.

I also manage the process of directorates identifying and mapping operational activities to our HE learning, teaching and student experience priorities, and the tracking and measuring of impact, highlighting gaps, challenging work if it is not aligned to priorities and identify emerging opportunities as these materialise.

If you are going to Jisc’s Digifest next week, come and say hello.

Going down the #altc road again

This is an updated version of this blog post from 2016. It now includes details of the 2016 and 2017 conferences.

#altc in Liverpool

Reading Maren Deepwell’s recent post about her #altc journey, it reminded me of the many conferences I have attended and like her the impact that they had on my life and professional practice. Going back to my experiences of my first ALT-C I was surprised I even went again!

Continue reading Going down the #altc road again

The Intelligent Library #CILIPConf17

So what is the intelligent library? What is the future of the library?

library

At the CILIP Conference in Manchester this year, on Thursday 6th July, I am delivering a high level briefing session on technology, specifically looking at the library within the intelligent campus space. The session will explore the potential technologies and the possibilities that can arise from the developments in artificial intelligence and the internet of things.

There has been plenty of hype over artificial intelligence and the internet of things. Is it time to put aside the cynicism that this kind of hype generates and look seriously at how we can take advantage of these emerging technologies to improve the student experience and build an intelligent library?

library

The internet of things makes it possible for us to gather real-time data about the environment and usage of our library spaces. It is easy to imagine using this data to ensure the library is managed effectively, but could we go further and monitor environmental conditions in the library, or even, using facial recognition software, student reactions as they use the library so that we can continually refine the learning experience?

Most smartphones now make use of artificial intelligence to make contextual recommendations based on an individual’s location and interests. Could libraries take advantage of this technology to push information and learning resources to students? If we could, it offers some interesting possibilities. On-campus notifications could nudge students to make best use of the available services such as the library. Off-campus notifications could encourage them to take advantage of the learning opportunities all around them. Could we use approaches like this to turn student’s smartphones into educational coaches, nudging students towards the choices that lead to higher grades and prompting them to expand their learning horizons.

As we start to use a range of tracking technologies, smart cards, beacons, sensors we are facing a deluge of data in the use of buildings, spaces and equipment across a college or university campus. We are faced with a breadth and depth of data which can be challenging to use effectively and have greatest impact. These tracking technologies are already widespread in environments such as airports and retail. Often using wifi tracking to track users via their wifi enabled devices and smartphones. In addition sensors are used to track space utilisation and occupancy. Interpreting the data is fraught with challenges and difficulties, as well as potential ethical and legal issues. However this wealth of data does offer the potential to deliver more satisfying experiences for students and staff as well as ensuring the library is used as effectively as possible.

books

Looking in more detail we can outline some potential use cases for the intelligent library, and we may want to think which of these are desirable, but also which are possible with the current state of technology.

We can imagine an intelligent library which not only knows what seats and PCs are free, but can learn from history and predict when the library will be busy and when it will be emptier. The library then provides this information to students via an app, pushing the library when there is more availability of places and computers.

Having a deeper understanding of the utilisation of the library, will allow for more effective and efficient use of space. Could this also mean we have a flexible library that expands and contracts as demand for space in the library changes over the day or over the year?

Could we use wireless technologies, such as RFID, not just for issue and return, but also track those resources as they are used within the library itself? Could we also use the same technologies to track resources across campus to identify areas where they are being used or stored (or even lost)? Could we then enhance those spaces to improve learning?

Could we use facial recognition to monitor regular users of the library and provide insight and data into learning analytics? Could we go one step further and use facial recognition technology to discover when students are “troubled” or “in need of help” and then make appropriate interventions to support them in their studies?

books

If the library is getting full, could we identify those students who have been in there a long time, and push a notification, incentivising them to take a break with a free coffee from the library coffee shop? Could we go one step further, and promote wellbeing, by doing the same, but with a free coffee on the other side of campus, so they have to go outside and get some air and exercise?

using a mobile phone and a laptop

Is there any benefit in providing a platform to help gather this data from a range of systems in a standard format that makes it easier to analyse and act upon? Would it be useful to have a national view over this data? Would that enable us to find new patterns that could help us discover the story behind the data, to make appropriate interventions and improve the use of our libraries? Could we build the tools and practices an institution would need to use to gather, organise and push this data to student’s smartphones as well as exploring novel user interfaces such as chatbots?

Of course all this tracking and data collection has huge implications from an ethical perspective. We already gather large amounts of data in the library, sometimes this is anonymised, but sometimes it relates to individuals. At a basic level, we have seen physical counters to determine the number of users in the library, as well as using library management systems to gather data about the usage of resources and the borrowing behaviour of library users. The intelligent library as outlined above takes all this initial tracking of users one step further.

library

As the technology in the intelligent library space grows, we need to consider various questions on why we want to use these technologies, how we use them and if we should. We already use a range of systems to collect data, do we want to put in new systems to gather even more data? Some data we need to collect regardless of our concerns, a library management system by definition will collect and store huge amounts of data about resources and users. What happens less often now, but may increase in the future is the processing of that data. This is the analysis of that data and displaying that data in a way that shows a picture. The next step is taking action about what that data shows. It could be an organisational action, but could equally be action related to an individual user. How do we ensure that we have consent to collect data (sometimes this is implicit by using the library), how do we ensure we have consent for us to process that data and finally do we have constant to take action on that data?

What is the future of the library? This session at the CILIP Conference will explore the potential technologies and the possibilities that can arise from the developments in artificial intelligence and the internet of things. Can we build an intelligent library? Do we want to?