No Monday for me in the office this week, well it was Bank Holiday, so my working week started on the Tuesday.
Spent much of the week undertaking interviews for a project we’re doing for a university. I was talking to students about their experiences and what they wanted if and when they get back to campus.
There has been a clear lack of interaction between students, both academically and socially, leading to a lack of familiarity and difficulty engaging. Another familiar issue, identified by both students and staff, has been the very limited interaction between students. With the main face-to-face avenues for contact, socially or more formally through seminars, are not readily available via the digital environment. This was particularly noticeable amongst first year students, many of whom had very little interaction with their peers. This is clearly a very important part of university life and makes for a less rich student experience.
I have also been writing a report for another university which covers similar issues, as well as the challenges in embracing blended and digital learning.
My new iPad keyboard stroke cover arrived, which was great as the old one had stopped working. I had had a similar issue with my previous iPad as well. The iPad basically doesn’t recognise the external keyboard so spends a lot of time providing me with notifications that it doesn’t recognise the keyboard, which is equally as frustrating as the keyboard not working itself. Now at least I can use my iPad for writing.
We had an away day on Friday, which actually meant spending most of the day in a Zoom call. Now that’s exhausting.
Having said that it was quite a good and interesting day with some useful sessions. I facilitated a session with a DVC which went down well with the HE team at Jisc.
A shorter week this week, due to the Easter holiday weekend, so the week started on a Tuesday.
I spent some time reflecting and reviewing some initial discovery work that Lawrie was doing on the emergence of new communication tools and platforms. He is looking at the impact on teaching practices and the student experience, as well as what Jisc could do in this space.
I attended an update on how the project was going that is looking at how Jisc can influence the influencers.
Though I have left the Intelligent Campus project I still have some interest in that space. One aspect is voice assistants, tools such as Siri, Google Now, Cortana and Alexa. I noticed some recent news articles in this space and wrote a blog post about one of the articles.
Back in January I presented at the Data Matters conference about the Intelligent Campus, I found out on Tuesday that I had been allocated an action: James Clay (Head of higher education and student experience) should work with the relevant members of the M5 group to prepare a proposal for the next Data Matters Conference. So I spent some time reviewing what this entails. The next Data Matters will take place in January 2020.
Wednesday saw me attending a debrief on and reviewing the workshop I lead last week looking at Jisc’s work in the Education 4.0 space and what others are doing in this space. We reviewed what worked well and what we would improve. We aim to run further workshops in a similar vein.
On Thursday I was in London for an Agile Implementation Workshop I am helping run.
On the train to London I skimmed Educauses’ Horizon Report, the end result was I realised how much I needed to read it in more detail. So when I got to London I printed it out , so I could annotate it.
At the workshop, I talked about reporting and also did an introductory demo of JIRA. Sometimes the value of a tool such as JIRA is not the value it adds to the individual using the tool, but the combined and added value you get when everyone in a team uses that tool. Reporting is something else that often is seen as a process between two people, but aggregated reports are valuable to a range of stakeholders in an organisation. It was a great workshop and it was nice to work with a wide range of people from across Jisc.
Friday I spent time discussing and reading about the “student journey”, the “student experience” and the “student lifecycle”. These are all terms used by different people and organisations and mean different things to different groups. I do wonder if they are similar or different things.
Lancaster use the term student journey and have mapped it out in a diagram.
This map outlines the student journey from deciding to attend Lancaster University right through to graduation.
So is the journey where the student is going to go, and the student experience is what happens when they get there?
So what of the student digital experience?
At Jisc we are developing a world-leading and holistic understanding of the student digital experience. What is the role of digital in students’ journeys into, through and out of study and into employment, as well as their interaction with a range of systems through the day. This understanding should include student wellbeing issues and the experiences of learners across different: backgrounds, modes and levels of study, subjects, types of learning provider, locations, family and work commitments, and disabilities.
What is clear is having a shared understanding across the organisation of the student digital experience.
Technology allows us to do things faster, easier and at a time and place to suit our individual needs; sometimes technology provides new opportunities and new experiences.
From a student experience perspective technology can improve their experience. Technological advances and new media rarely replace existing practice and media, but often supplement, enhance and enrich them.
e-Books for example have not replaced paper books, but allow access to collections that may either not be available or allow easier access at a time and place to suit the student.
e-Journals similarly make it much easier to find relevant articles and access can be from home, college or in the library.
The Virtual Learning Environment (VLE) is used in many different ways, but the key again is access to learning where and when the learner needs it. It allows access to resources, discussion, interactivity, assessment from a computer at home, in a computer suite, from a laptop in a coffee shop, via a mobile device on the train. Whereas learning may currently only take place within the institution or individually outside the institution, the VLE allows learning, both individual and group learning from anywhere.
Technology can also be used to enhance existing practice, making it more engaging and interactive. The use of video, audio and voting handsets (clickers) allow traditional learning activities to be enhanced and enriched.
news and views on e-learning, TEL and learning stuff in general…