Tag Archives: student experience

weeknotes

In Dublin’s fair city – Weeknote #185 – 16th September 2022

Leave a comment
Famine sculpture
Famine by James Clay

Well, a week like no other.

I spent Monday having internal meetings discussing various things. One meeting was how our Directorate could communicate more effectively what we do, with the rest of the business on our intranet. I do think that often people assume that others in an organisation know and understand what other parts of the organisation do. Of course, when you are immersed and close to what you and your team do, it can be easy to assume that others are also just as clear about your role and the work of your team. Most times they’re not. I am thinking about how I can communication the work I do, to the rest of the organisation. In some ways these week notes do that in one way.

Another meeting was about setting some priorities in the public affairs space. With all the changes that are taking place in Government, it can be dynamic and changing landscape. A new prime minister, a new secretary of state and new ministers; does mean making new connections and new relationships. It is also very likely that there will be no policies as well.

I spent time on Tuesday preparing for a presentation that I was delivering in Dublin. It did involve reviewing existing presentations and documentation; as well as designing and producing a presentation.

I flew out to Dublin on Wednesday.

Dublin Airport
Dublin Airport by James Clay

I have been to Dublin four times before. I was there in August 1998 when I was on a day trip, we were camping in Pembrokeshire and caught the ferry to Rosslare and then the train to Dublin. I do remember going on an open top bus, and then visiting the Guinness museum.

When I went to Edtech 2020 in Athlone, caught a flight to Dublin. Before catching the train to Athlone I did explore some of Dublin. Didn’t have a huge amount of time back then.

I went to MoodleMoot 2012, which was in Dublin, however I never go further than the conference hotel which was next to the airport.

My last visit to Dublin was in 2016, where I was keynoting at LiLAC 2016. I saw many different parts of Dublin on that visit. Mainly as I was out at University College Dublin and staying at the St. Helen’s Hotel which was quite far south of Dublin. We did have a nice conference dinner at the Irish Museum of Modern Art. However I did not make it into the city centre on that visit.

So arriving in Dublin and catching a bus to the hotel, I did have time before the dinner in the evening to explore the heart of Dublin.

In the evening I was at a dinner with the HEAnet Advisory Group.

On Thursday I was attending and presenting at the HEAnet Advisory Group.

After a presentation on the strategic direction of HEAnet and EduCampus, we had a presentation from Dr Orla Flynn, President of Atlantic Technological University (ATU), called Digital transformation from the perspective of institutional leader. ATU is a multi-campus technological university in the west and northwest of Ireland that delivers a rich combination of academic and research excellence. It covers a wide area, over 37% of the geographical area of Ireland. It was a really interesting talk and the issues of digital transformation echoed many of the experiences I have heard about in the UK.

I delivered my presentation, Digital transformation: Analytics to support student experience and success; a perspective on good practice in UK HEIs, to the group was well received and opened possibilities for further collaboration, provision of services, consultancy, as well as invites to institutions to share UK experiences and practices.

My presentation focused on what Jisc is doing in the learning analytics space, and then the core requirements that UK HEIs need to address in delivering in this space. I also covered some of the core challenges and issues that UK HEIs face, such as privacy and ethics.

After an interesting workshop on digital transformation, and a lunch,

Dublin GPO
Dublin GPO

I had some time before my flight back to Bristol. What I didn’t realise, until I was pass security, was that my flight was delayed, so I had to wait in Dublin Airport for over five hours. This was exhausting.

I think next time I will catch the boat.

The energy crisis is starting to impact on educational providers. One college is moving to a four day week to reduce energy costs. This is something I have been discussing with colleagues.

With the energy crisis, what is the potential impact of shorter weeks on education, also enery blackouts. How do you deliver digital and online learning when the students lack connectivity or power. Something I think I will write about in the next few weeks.

I had an interesting meeting on the original background to the history of HE thought leadership at Jisc over the last two years and where we are, and the current situation. It was agreed that past work using the term thought leadership wasn’t what thought leadership is, using the accepted term for Thought Leadership, but was much more about inspiring transformative content. This is the start of a conversation about where Jisc goes next in this space.

My top tweet this week was this one.

ipad, weeknotes

Exhausting – Weeknote #114 – 7th May 2021

Leave a comment

No Monday for me in the office this week, well it was Bank Holiday, so my working week started on the Tuesday.

Spent much of the week undertaking interviews for a project we’re doing for a university. I was talking to students about their experiences and what they wanted if and when they get back to campus.

There has been a clear lack of interaction between students, both academically and socially, leading to a lack of familiarity and difficulty engaging.  Another familiar issue, identified by both students and staff, has been the very limited interaction between students. With the main face-to-face avenues for contact, socially or more formally through seminars, are not readily available via the digital environment. This was particularly noticeable amongst first year students, many of whom had very little interaction with their peers. This is clearly a very important part of university life and makes for a less rich student experience.

I have also been writing a report for another university which covers similar issues, as well as the challenges in embracing blended and digital learning.

My new iPad keyboard stroke cover arrived, which was great as the old one had stopped working. I had had a similar issue with my previous iPad as well. The iPad basically doesn’t recognise the external keyboard so spends a lot of time providing me with notifications that it doesn’t recognise the keyboard, which is equally as frustrating as the keyboard not working itself. Now at least I can use my iPad for writing.

We had an away day on Friday, which actually meant spending most of the day in a Zoom call. Now that’s exhausting.

Having said that it was quite a good and interesting day with some useful sessions. I facilitated a session with a DVC which went down well with the HE team at Jisc.

My top tweet this week was this one.

podcasting, weeknotes

Student Journey – Weeknote #08 – 26th April 2019

Leave a comment

Mews in London

A shorter week this week, due to the Easter holiday weekend, so the week started on a Tuesday.

I spent some time reflecting and reviewing some initial discovery work that Lawrie was doing on the emergence of new communication tools and platforms. He is looking at the impact on teaching practices and the student experience, as well as what Jisc could do in this space.

I attended an update on how the project was going that is looking at how Jisc can influence the influencers.

Though I have left the Intelligent Campus project I still have some interest in that space. One aspect is voice assistants, tools such as Siri, Google Now, Cortana and Alexa. I noticed some recent news articles in this space and wrote a blog post about one of the articles.

Back in January I presented at the Data Matters conference about the Intelligent Campus, I found out on Tuesday that I had been allocated an action: James Clay (Head of higher education and student experience) should work with the relevant members of the M5 group to prepare a proposal for the next Data Matters Conference. So I spent some time reviewing what this entails. The next Data Matters will take place in January 2020.

Wednesday saw me attending a debrief on and reviewing the workshop I lead last week looking at Jisc’s work in the Education 4.0 space and what others are doing in this space. We reviewed what worked well and what we would improve. We aim to run further workshops in a similar vein.

On Thursday I was in London for an Agile Implementation Workshop I am helping run.

On the train to London I skimmed Educauses’ Horizon Report, the end result was I realised how much I needed to read it in more detail. So when I got to London I printed it out , so I could annotate it.

At the workshop, I talked about reporting and also did an introductory demo of JIRA. Sometimes the value of a tool such as JIRA is not the value it adds to the individual using the tool, but the combined and added value you get when everyone in a team uses that tool. Reporting is something else that often is seen as a process between two people, but aggregated reports are valuable to a range of stakeholders in an organisation. It was a great workshop and it was nice to work with a wide range of people from across Jisc.

Agile Workshop

Friday I spent time discussing and reading about the “student journey”, the “student experience” and the “student lifecycle”. These are all terms used by different people and organisations and mean different things to different groups. I do wonder if they are similar or different things.

Lancaster use the term student journey and have mapped it out in a diagram.

Lancaster Student Journey

This map outlines the student journey from deciding to attend Lancaster University right through to graduation.

Manchester in their Student Lifecycle Project have used a map to describe what they also call the student journey.

UoM Student Journey

Westminster have described in text their vision of the student journey.

So is the journey where the student is going to go, and the student experience is what happens when they get there?

So what of the student digital experience?

At Jisc we are developing a world-leading and holistic understanding of the student digital experience. What is the role of digital in students’ journeys into, through and out of study and into employment, as well as their interaction with a range of systems through the day. This understanding should include student wellbeing issues and the experiences of learners across different: backgrounds, modes and levels of study, subjects, types of learning provider, locations, family and work commitments, and disabilities.

What is clear is having a shared understanding across the organisation of the student digital experience.

Finally the EdTech Podcast episode #146 was released and I am on that podcast.

Not listened to it yet, mainly as I don’t really like listening to myself, so I’ll leave that choice up to you. However it has reminded me that I may want to record some new episodes of my podcast.

My top tweet this week was this one.

e-book, stuff, vle

Enhancing the student experience

Leave a comment

Untitled

Technology allows us to do things faster, easier and at a time and place to suit our individual needs; sometimes technology provides new opportunities and new experiences.

From a student experience perspective technology can improve their experience. Technological advances and new media rarely replace existing practice and media, but often supplement, enhance and enrich them.

e-Books for example have not replaced paper books, but allow access to collections that may either not be available or allow easier access at a time and place to suit the student.

e-Journals similarly make it much easier to find relevant articles and access can be from home, college or in the library.

The Virtual Learning Environment (VLE) is used in many different ways, but the key again is access to learning where and when the learner needs it. It allows access to resources, discussion, interactivity, assessment from a computer at home, in a computer suite, from a laptop in a coffee shop, via a mobile device on the train. Whereas learning may currently only take place within the institution or individually outside the institution, the VLE allows learning, both individual and group learning from anywhere.

Technology can also be used to enhance existing practice, making it more engaging and interactive. The use of video, audio and voting handsets (clickers) allow traditional learning activities to be enhanced and enriched.