Ned Potter has published an interesting slidedeck on the relevance of Dave White’s work on Visitors and Residents on social media in libraries.
He describes the many different ways in which libraries can engage with users and visitors using a range of social media tools. One of the challenges when using social media in libraries is to focus on using it as a broadcast mechanism and not thinking about how to engage and interact with users.
There are lots of existing and new tools out there that can be used to promote, engage, collaborate and inform.
He does make the usual assumption of seeing the concept as separating visitors from residents into two distinct groups, when as Dave White makes clear in his video is much more of a continuum. When it comes to social networks people can be both visitors and residents depending on the context and what they need or are doing. You can be a visitor to Facebook, but you can also be a resident in Facebook. Resident in a personal capacity interacting with friends and family, and a visitor in a professional capacity, going to Facebook pages as and when required.
I made the same assumption myself when I blogged about Visitors and Residents back in 2008.
Dave’s recent video on Visitors and Residents and the mapping exercise shows much more clearly how the concept can be used to describe how an individual interacts with social media, and additionally the continuum between professional and personal.
Understanding how both the concept of Visitors and Residents and social media can be used to increase usage and engagement with users of the library is really useful, and Ned’s slidedeck and accompanying blog post gives you lots to think about.
One suggestion that I found helps, is if the entire team engage in using social media and that the tools are also used for internal purposes. This helps build familiarity with the tools, but also helping to understand what sorts of activities on social media work and what may not. One of the questions you will need to ask is how are you going to increase the social media capability (media literacy) of your team?